How to become
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
You could learn some of the skills needed for this role by doing a college course, such as:
- customer service
- contact centre operations
- principles of customer service
Entry requirements
Entry requirements for these courses vary.
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Apprenticeship
You can apply to do an apprenticeship with a vehicle hire company, for example:
- Customer Service Practitioner Level 2 Intermediate Apprenticeship
- Customer Service Specialist Level 3 Advanced Apprenticeship
These take around 1 year to complete and combine on-the-job training and time spent with a learning provider.
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
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Direct Application
You could apply directly to work as a car rental agent.
Employers will look for experience in customer service, office administration or sales work. They may also expect you to have:
- some GCSEs, including English and maths, or equivalent qualifications
- IT skills
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Career tips
You may need to be over 21 for some jobs, for insurance purposes.
Further information
You can find out more about a career as a car rental agent from Autocity.