Car rental agent

Alternative titles for this job include Car rental assistant, vehicle reservation agent

Car rental agents hire out and lease vehicles to businesses and the public.

Average salary (a year)

£14,000 Starter

to

£25,000 Experienced

Typical hours (a week)

40 to 42 a week

You could work

evenings / weekends / bank holidays on shifts

How to become a car rental agent

You can get into this job through:

  • an apprenticeship
  • applying directly

Apprenticeship

You could start by doing a customer service practitioner intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

More information

Direct application

You could apply directly to work as a car rental agent. Employers may ask for GCSEs at grades 9 to 4 (A* to C) in maths and English. Experience in customer service, office administration or sales work could give you an advantage.

More information

Career tips

Having the right personality and good communication skills can be more important than formal qualifications.

Further information

You can find out more about working as a car rental agent through Autocity.

What it takes

Skills and knowledge

You'll need:

  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to enjoy working with other people
  • to be thorough and pay attention to detail
  • customer service skills
  • excellent verbal communication skills
  • active listening skills
  • being able to use a computer terminal or hand-held device may be beneficial for this job.

Restrictions and requirements

You'll need to:

  • have a full UK or EU driving licence, held for at least 12 months

Foreign language skills could be useful if you want to work at airports, ports or tourist destinations.

What you'll do

Day-to-day tasks

Your day-to-day tasks may include:

  • dealing with customer enquiries about the availability and cost of vehicles
  • taking bookings and explaining the terms of rental or leasing agreements
  • completing paperwork with the customer and taking payments
  • showing customers to their vehicle and pointing out any bumps, scrapes or special features
  • checking mileage and inspecting for damage when vehicles are returned
  • providing ongoing service and sales support, if you deal with regular business leasing accounts

Working environment

You could work in an office or at an airport building.

You may need to wear a uniform.

Career path and progression

With experience, you could move into a supervisory or management post.

With experience in business leasing accounts, you could become an account manager, or move into fleet management.

Training opportunities

Apprenticeships In England

Customer Service Apprentice

  • Wage : £12,000.00 - £14,000.00 Annually
  • Location: Manchester M3 3EL

Customer Service Apprenticeship - NORWICH SPECSAVERS

  • Wage : £146.25 Weekly
  • Location: Norwich NR2 1QA

Courses In England

Certificate in Customer Service and Professional Development (QCF)

  • Provider: THE SKILLS PARTNERSHIP LIMITED
  • Start date: 08 April 2019
  • Location: London

NVQ Certificate in Customer Service Level 1

  • Provider: Bedfordshire & Luton Education Business Partnership
  • Start date: 01 September 2019
  • Location: Bedford

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