Contact us

Webchat

Contact an adviser using webchat. This service is open from 8am to 10pm, 7 days a week.

Phone

Call 0800 100 900 to speak to an adviser. Lines are open from 8am to 10pm, 7 days a week. Calls are free from landlines and most mobile numbers. Find out about call charges and freephone numbers.

If you need advice in a different language, choose option 5 to speak to an adviser using an interpreter.

Online message

Send us an online message to ask an adviser a question, report a technical issue or tell us what you think about our service.

Callback

Tell us your phone number and an adviser will call you back.

Face-to-face advice

Call 0800 100 900 to find out if you're eligible for a face-to-face appointment with an adviser.

Text

Text your name and the word ADVICE to 07766 413219 and an adviser will call you back for free. You can also use this text number to ask for information like telephone numbers and addresses.

Please note: we cannot open pictures sent by text.

Post

National Careers Service
PO Box 1331
Newcastle Upon Tyne
NE99 5EB