Customer services managers develop service standards, deal with customer enquiries and manage customer service teams.
£20,500 Starter
to£70,000 Experienced
38 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You could do a foundation degree, higher national diploma or degree and then apply for a place on a graduate management trainee scheme. The subject you take will depend on the industry you want to work in, for example:
You'll usually need:
There is no set entry route to become a customer service manager but it could be useful to do a relevant qualification, like a Level 3 or 4 Diploma in Customer Services.
Entry requirements for these courses vary.
You could do a customer services advanced apprenticeship. After finishing, you could take further training to become a manager.
You may be able to do a more specific higher or degree apprenticeship to become a manager, depending on your industry. Examples include:
You'll usually need:
You could start as a customer service adviser and with training, move up to become a team supervisor, team leader then manager.
There are many customer service training courses, and your employer would suggest the ones most relevant to the industry you work in.
You could choose to do more general management qualifications, for example through the Institute of Leadership & Management or the Chartered Management Institute.
You could join The Institute of Customer Service for professional development training.
You can find out more about working and training in management through the Chartered Management Institute.
You'll need:
Your day-to-day duties might include:
You could work in an office.
You may need to wear a uniform.