Privacy and cookies


This service is run by the Education and Skills Funding Agency (ESFA). We'll handle the information you give to us according to the ESFA: privacy notice. The service includes the National Careers Service website, including pages in beta and any other support services delivered from the website, the National Contact Centre and Careers Advisory Services.

When you contact us, the personal information you give us will be used to:

  • support us in delivering the service to you
  • let us contact you by methods such as SMS and email
  • allow an adviser or the National Contact Centre to contact you when requested
  • let us carry out customer satisfaction surveys
  • help us respond to your technical or service enquiries
  • provide statistical information to partner organisations


We put small files, known as 'cookies', onto your computer. Cookies collect information about how you browse the site.


  • measure how you use the site so we can improve it and meet your needs
  • remember the notifications you've seen so that we don't show them to you again

We don't use cookies to identify you personally.

You'll usually see a message before we store cookies on your computer.

Find out more about how to manage cookies.


How we use cookies

Google Analytics

We use Google Analytics software to collect information about how you use this website.

We do this to help make sure the site is meeting the needs of its users, and to help us make improvements.

You can opt out of Google Analytics cookies.

We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

_gaThis helps us count how many people visit this website by tracking if you've visited before2 years
_gatUsed to manage the rate at which page view requests are made10 minutes
_gidStores and updates a unique value for each page you've visited to help us improve your experience1 day


We use SmartSurvey software to collect information about how you use this website.

We do this to help make sure the site is meeting the needs of its users, and to help us make improvements.

Smart Survey CookiesAllows us to link smart survey responses to how you used the site using google analytics, and gather your survey response effectively. For more information, please see Smart Survey privacy informationwhen you close your browser

Our introductory message

You may see a pop-up welcome message when you first visit an ESFA site. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

seen_cookie_messageSaves a message to let us know that you’ve seen our cookie message28 days

Other cookies

sf-trckngckieRemembers information about the pages you've visited 180 days
vocPersonalisationRemembers the last job profile you visitedwhen you close your browser
JPsurveyRemembers if you've given feedback on one of the job profile pages you've visited 1 month
surveySaves a message to let us know that you've been invited to participate in our feedback questionaire1 month
ARRAffinityHelps you move around the website and to use our searches and other toolswhen you close your browser
BNES_ARRAffinityAn encrypted copy of ARRAffinity which is used by our firewall to provide an extra level of securitywhen you close your browser