Privacy and cookies

Privacy

How we use your personal information

The National Careers Service is part of the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education (DfE).  This privacy notice explains how we use your personal information.  For the purposes of relevant data protection legislation, the DfE is the data controller for personal information processed.  For more detailed information on how we handle your personal information see the ESFA: privacy notice.

We collect your personal information so the DfE can carry out its functions. This includes the National Careers Service website and any services delivered from the website, our telephone service and local area careers advisory services delivered as part of the National Careers Service.

When you use the National Careers Service, we collect your personal information for the following purposes:

  • to enable delivery of the services requested
  • to provide statistical information to partner organisations
  • to evidence and support payments to organisations delivering careers advice on our behalf

In addition, if you give your consent we will collect your personal information for:

  • customer satisfaction surveys; and or;
  • to enable us to monitor our performance against our equality and diversity objectives, and or;
  • to ensure we are targeting our service to meet priority groups

If you choose not to allow us to collect this additional information, you will still receive the same level of service.

If you do provide this additional information, you can choose later to withdraw your consent by contacting the National Careers Service at any time:

  • if you have created an online account you can log in and un-tick the relevant boxes in your account details
  • if you have spoken to an adviser on 0800 100 900, you can ring them and tell them you wish to withdraw your consent for customer satisfaction surveys, and your ethnicity and disability information as appropriate
  • if you have spoken with a local adviser on the phone or face to face, you can contact your adviser using their details, or in person, and tell them you wish to withdraw your consent for customer satisfaction surveys, and your ethnicity and disability information as appropriate

Where we collect personal information from

Personal information is provided directly by you to the National Careers Service when:

  • you talk to us on the phone or face to face
  • you use our website or webchat
  • you send us emails or text messages

We may collect personal information about you from other systems or organisations funded by the ESFA and from these sources:

  • Find an Apprenticeship
  • the Department for Work and Pensions for customers referred from Jobcentre Plus
  • organisations that introduce you to us; so that we can make contact with you

Who we share your personal information with

We may share your personal information with other services run by the ESFA and partner organisations, where the law allows it or we have a legal obligation to do so.

To enable the delivery of Careers Advice services to you, we may share information with the following organisations:

  • organisations working on behalf of local careers advisory services
  • organisations that introduce you to us; so we can let them know how you are getting on
  • organisations that we introduce you to; if there is an specialist organisation that we believe may be able to assist you, we may pass basic details to them to allow them to deliver their services to you. This includes local authorities and training or learning providers.
  • Ofsted - examples of advice given to customers may be shared securely with Ofsted so the quality of the National Careers Service can be checked
  • market research organisations - to check on your satisfaction with the service received and to see if you have made any progress in learning or work as a result; and only if you have agreed to this.

Your Individual Rights

The law gives you certain rights with regards to your data.

How to get a copy of your personal information

You can request a copy of any personal information that the National Careers Service holds on you by the following method:

By using the form available at: https://www.education.gov.uk/contactus/efa or by writing to:

Ministerial and Public Communications Division
Department for Education
Piccadilly Gate
Store Street
Manchester
M1 2WD

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this by:

  • using the telephone service on 0800 100 900
  • speaking to your local careers adviser using the details they have provided you with

If you do, we will take reasonable steps to check its accuracy and correct it, this includes with any organisations we may have shared it with.

How to withdraw from the National Careers Service

You can end your use of the National Careers Service at any time depending on how the service has helped you. If you have:

  • created an online account you can end your use of the service by signing into your account and clicking on the 'Close your account' link
  • only used the telephone service by calling 0800 100 900 you can ring them and tell them you wish to stop using the National Careers Service
  • spoken with a local adviser on the phone or face to face, you can contact your adviser using their details and tell them you wish to stop using the National Careers Service

How long we keep your personal information

We will only keep your information for as long as is necessary.

If you have spoken to a local careers adviser face to face or on the phone, or contacted the National Careers Service by telephone, webchat or email; after you stop being a customer, we may need to keep some of your personal information for up to six years to satisfy contractual audit requirements.

Personal Information kept for this reason will be restricted to a minimum and is to provide confirmation of payments to an organisation delivering Careers Advisory services on our behalf. Your information will be held securely and destroyed when it is no longer required.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form.

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.

Cookies

We put small files, known as 'cookies', onto your computer. Cookies collect information about how you browse the site.

They:

  • measure how you use the site so we can improve it and meet your needs
  • remember the notifications you've seen so that we don't show them to you again

We don't use cookies to identify you personally.

You'll usually see a message before we store cookies on your computer.

Find out more about how to manage cookies.

 

How we use cookies

Google Analytics

We use Google Analytics software to collect information about how you use this website.

We do this to help make sure the site is meeting the needs of its users, and to help us make improvements.

You can opt out of Google Analytics cookies.

We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

NamePurposeExpires
_gaThis helps us count how many people visit this website by tracking if you've visited before2 years
_gatUsed to manage the rate at which page view requests are made10 minutes
_gidStores and updates a unique value for each page you've visited to help us improve your experience1 day

SmartSurvey

We use SmartSurvey software to collect information about how you use this website.

We do this to help make sure the site is meeting the needs of its users, and to help us make improvements.

NamePurposeExpires
Smart Survey CookiesAllows us to link smart survey responses to how you used the site using google analytics, and gather your survey response effectively. For more information, please see Smart Survey privacy informationwhen you close your browser

Our introductory message

You may see a pop-up welcome message when you first visit an ESFA site. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

NamePurposeExpires
seen_cookie_messageSaves a message to let us know that you’ve seen our cookie message28 days

Other cookies

NamePurposeExpires
sf-trckngckieRemembers information about the pages you've visited 180 days
vocPersonalisationRemembers the last job profile you visitedwhen you close your browser
JPsurveyRemembers if you've given feedback on one of the job profile pages you've visited 1 month
surveySaves a message to let us know that you've been invited to participate in our feedback questionnaire1 month
ARRAffinityHelps you move around the website and to use our searches and other toolswhen you close your browser
BNES_ARRAffinityAn encrypted copy of ARRAffinity which is used by our firewall to provide an extra level of securitywhen you close your browser
ASP.Net_SessionIdUsed to store page data between http requests at our serverwhen you close your browser
BNES_ASP.NET_SessionIdAn encrypted copy of ASP.Net_SessionId which is used by our firewall to provide an extra level of security when you close your browser
dysac-sessionThis holds the user session Id and is not persisted when the browser closes24 hours
dysac-resultsThis holds the collapse status of each of the job categories and is not persisted when the browser closeswhen you close your browser