Privacy and cookies

Privacy

The National Careers Service is funded and managed by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education (DfE). For the purposes of relevant data protection legislation, the DfE is the data controller for processed personal information.

This page explains how we use and protect the personal information that we collect from you when you use the National Careers Service.

You can get detailed information on how we handle your personal information by visiting the ESFA: privacy notice.

How we use your personal information

We collect your personal information so that the DfE can provide this service, which includes:

  • the National Careers Service website
  • services delivered through the website
  • our national telephone helpline
  • the local area careers advisory services, who provide face-to-face advice

When you use the National Careers Service, we collect personal information:

  • to help us provide the services you’ve requested
  • to provide statistical information to partner organisations
  • for evidence and to support payments to organisations delivering careers advice on our behalf
  • to improve our services by analysing how they are used

In addition, if you give your consent, we will collect your personal information:

  • for customer satisfaction surveys
  • to monitor our performance against our equality and diversity standards
  • to make sure we are targeting our service to meet the needs of priority groups
  • to carry out user research with you

How to withdraw your consent

If you choose not to allow us to collect additional information, you will still receive the same level of service.

If you do provide this extra information, you can choose to withdraw your consent at any time. You can do this if you:

  • have an online account - sign in, go to ‘Your account’, and in the ‘Manage your account - Your details’ section change your marketing preferences
  • call an adviser on 0800 100 900 - tell them you wish to withdraw your consent for customer satisfaction surveys, and your ethnicity and disability information as appropriate
  • speak to a local adviser by phone or face to face - tell them you wish to withdraw your consent for customer satisfaction surveys, and your ethnicity and disability information as appropriate

Where we collect personal information

Personal information is provided directly by you to the National Careers Service when you:

  • talk to us on the phone or face to face
  • use our website or webchat
  • send us emails, text messages or online messages

We may collect personal information about you from other systems, or organisations funded by the ESFA and from:

  • the Find an apprenticeship service
  • the Department for Work and Pensions, if you've been referred by Jobcentre Plus
  • organisations that pass on your details, so that we can make contact with you

Where we share your information

We may share your personal information with other services run by the ESFA and partner organisations, where the law allows it or we have a legal obligation to do so. This is to support the delivery of careers advice and guidance services to you.

We may share information with the following:

  • organisations working on behalf of local careers advice services
  • organisations who introduce you to us, so that we can update them about your progress
  • referral organisations, for example ones that we think may be able to offer you specialist support
  • Ofsted, so that they can check the quality of advice given to you by the National Careers Service
  • market research companies, who check how satisfied you are with the service you’ve received - though only if you’ve agreed to this
  • educational institutions and organisations performing research and statistical work on behalf of the Department for Education, or partners of those organisations

How long we keep your personal information

We will only keep your information for as long as is necessary.

We may need to keep some of your personal information for up to 6 years after you stop using the service to satisfy our contractual audit requirements. Personal information kept for this reason will be restricted to a minimum and is to provide confirmation of payments to organisations who deliver careers advice services on our behalf.

Your information will be held securely and destroyed when it is no longer required.

How to get a copy of your personal information

You can request a copy of any of your personal information that the National Careers Service holds by contacting the Department for Education, or by writing to:

Ministerial and Public Communications Division
Department for Education
Piccadilly Gate
Store Street
Manchester
M1 2WD

How to tell us if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. To do this, please contact us by:

  • using the telephone service on 0800 100 900
  • speaking to your local careers adviser, using the details they have given you

We will take reasonable steps to check the information’s accuracy and correct it where necessary, and inform any organisations we may have shared it with.

How to withdraw from the National Careers Service

You can stop using the National Careers Service at any time in the following ways:

  • sign in to your online account, click on the ‘Your account’ link and select ‘Close your account’
  • call the telephone service on 0800 100 900 and tell them you want to stop using the service
  • speak to a local adviser by phone or face to face and tell them you want to stop using the service

How to complain

Please let us know if you’re unhappy with how we have used your personal information by contacting the Department for Education.

You also have the right to complain to the Information Commissioner’s Office.

How we use cookies

We put small files, called 'cookies', onto your computer when you use the National Careers Service website.

Cookies collect information about how you browse the site. They also:

  • measure how you use the site so we can improve it and meet your needs
  • remember the notifications you've seen so that we do not show them to you again

We do not use cookies to identify you personally. You'll usually see a message before we store cookies on your computer.

Find out more about how to manage cookies.

Google Analytics

We use Google Analytics software to collect information about how you use the National Careers Service website. We do this to help make sure the site is meeting the needs of its users, and to help us to make improvements.

You can opt out of Google Analytics cookies at any time.

We do not allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

NamePurposeExpires
_gaThis helps us count how many people visit this website by tracking if you've visited before2 years
_gatUsed to manage the rate at which page view requests are made10 minutes
_gidStores and updates a unique value for each page you've visited to help us improve your experience1 day

SmartSurvey

We use SmartSurvey software to collect information about how you use this website.

We do this to help make sure the site is meeting the needs of its users, and to help us make improvements.

NamePurposeExpires
SmartSurvey CookiesAllows us to link SmartSurvey responses to how you used the site using google analytics, and gather your survey response effectively. For more information, please see SmartSurvey privacy informationwhen you close your browser

Our introductory message

You may see a pop-up welcome message when you first visit an ESFA site. We’ll store a cookie so that your computer knows you’ve seen it and knows not to show it again.

NamePurposeExpires
seen_cookie_messageSaves a message to let us know that you’ve seen our cookie message28 days

Other cookies

NamePurposeExpires
sf-trckngckieRemembers information about the pages you've visited 180 days
vocPersonalisationRemembers the last job profile you visitedwhen you close your browser
JPsurveyRemembers if you've given feedback on one of the job profile pages you've visited 1 month
surveySaves a message to let us know that you've been invited to participate in our feedback questionnaire1 month
ARRAffinityHelps you move around the website and to use our searches and other toolswhen you close your browser
BNES_ARRAffinityAn encrypted copy of ARRAffinity which is used by our firewall to provide an extra level of securitywhen you close your browser
ASP.Net_SessionIdUsed to store page data between http requests at our serverwhen you close your browser
BNES_ASP.NET_SessionIdAn encrypted copy of ASP.Net_SessionId which is used by our firewall to provide an extra level of security when you close your browser
dysac-sessionThis holds the user session Id and is not persisted when the browser closes24 hours
dysac-resultsThis holds the collapse status of each of the job categories and is not persisted when the browser closeswhen you close your browser