Customer service assistants deal with customers' queries, purchases and complaints.
£12,500 Starter
to£30,000 Experienced
37 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You can take a college course before applying for a job. Courses are widely available and include:
You may need:
You can do an intermediate or advanced apprenticeship in customer service.
You'll usually need:
You can apply for jobs if you have customer service experience, for example from working in a shop, hotel or contact centre.
Employers may expect you to have some GCSEs, or equivalent qualifications, but also good communication skills and a friendly personality.
You'll need:
Your day-to-day activities may include:
You could work at a store, in a contact centre or in an office.
You may need to wear a uniform.
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.
The Find a job service can help you with your search for jobs and send alerts when new jobs become available.
Received your exam results? Speak to a careers adviser for advice on the options available to you.
Call 0800 100 900 from 8am to 10pm, 7 days a week.
Calls are free from landlines and most mobile numbers.
Follow us on Twitter for more support.
Take an assessment to learn more about your skills and the careers that might suit you.
Call 0800 100 900 or use webchat
8am to 10pm, 7 days a week
More ways to contact us