Customer service assistants deal with customers' queries, purchases and complaints.
£12,500 Starter
to£30,000 Experienced
37 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You can take a college course before applying for a job. Courses are widely available and include:
There are no set entry requirements for this route.
You can do an intermediate or advanced apprenticeship in customer service.
You'll usually need:
You can apply for jobs if you have customer service experience, for example from working in a shop, hotel or contact centre.
Employers may expect you to have some GCSEs, or equivalent qualifications, but also good communication skills and a friendly personality.
You'll need:
Your day-to-day activities may include:
You could work at a store, in a contact centre or in an office.
You may need to wear a uniform.
With experience, you could progress to team leader or customer services manager.
You could also move into sales or account handling.