You can take a college course before applying for a job. Courses are widely available and include:
- Level 1 Certificate in Customer Service
- Level 2 Certificate in Contact Centre Operations
Entry requirements
You may need:
- 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course