How to become Train station worker
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.
Entry requirements
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
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Apprenticeship
You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.
You could also do an intermediate customer service apprenticeship which would give you some of the skills needed for this role.
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
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Direct Application
You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).
Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.
If your application is successful, you'll be invited to an assessment day, where you'll:
- be tested on your maths, communication and customer service skills
- have an interview
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Career tips
It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.
Further information
You'll find more information on train operating companies through the Rail Delivery Group.