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Train station worker

Alternative titles for this job include

Train station workers deal with customers and carry out duties in railway stations and on platforms.

Average salary (a year)

£17,500 Starter

to

£27,000 Experienced

Typical hours (a week)

43 to 45 a week

You could work

evenings / weekends / bank holidays on shifts

How to become

How to become a train station worker

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need in this job. This may help when you apply for work.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information

Apprenticeship

You may be able to get into this career by completing a passenger transport onboard station team member intermediate apprenticeship with a train operating company.

You could also do an intermediate customer service apprenticeship which would give you some of the skills needed for this role.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Direct Application

You can apply directly to train operating companies. Employers will expect you to have a good standard of English and maths, with some GCSEs at grades 9 to 4 (A* to C).

Experience of working with the public in a retail or customer service setting could give you an advantage when applying for jobs.

If your application is successful, you'll be invited to an assessment day, where you'll:

  • be tested on your maths, communication and customer service skills
  • have an interview

More Information

Career tips

It's a good idea to check out the train operating company's passenger charter so that you are familiar with the company's standards and values, before making an application.

Further information

You'll find more information on train operating companies through the Rail Delivery Group.

What it takes

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to accept criticism and work well under pressure
  • sensitivity and understanding
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • excellent verbal communication skills
  • knowledge of transport methods, costs and benefits
  • knowledge of public safety and security
  • to be able to carry out basic tasks on a computer or hand-held device

Restrictions and Requirements

You'll need to:

  • pass a medical check
  • be screened for drugs and alcohol

What you’ll do

What you'll do

Day-to-day tasks

In this job, you could:

  • sell and check tickets
  • make sure that passengers get on and off the train safely
  • help to load and unload luggage
  • signal the guard or driver to depart
  • update message displays showing passenger information
  • make passenger announcements
  • operate CCTV cameras
  • give out information on services, routes, train times and delays

Working environment

You could work at a ticket office or on a station platform.

Your working environment may be outdoors some of the time and crowded.

You may need to wear a uniform.

Career path and progression

Career path and progression

With experience, you could be promoted to senior station assistant, station team supervisor, assistant station manager and eventually station manager.

You could also become a ticket inspector and progress to revenue protection officer.

Current opportunities

Current opportunities

Apprenticeships In England

Commercial Apprenticeship

  • Wage: £9,321.00 Annually
  • Location:

Apprentice Customer Support - tPS Recruitment

  • Wage: £10,000.00 Annually
  • Location: Frome

Courses In England

Award in Customer Service

  • Provider: GLOUCESTERSHIRE COLLEGE
  • Start date: 24 May 2021
  • Location: Gloucester

Customer Service

  • Provider: HOPWOOD HALL COLLEGE
  • Start date: 02 August 2021
  • Location:

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