Airport information assistant

Airport information assistants help passengers in airports.

Average salary (a year)

£13,000 Starter

to

£30,000 Experienced

Typical hours (a week)

36 to 38 a week

You could work

evenings / weekends / bank holidays on a rota

How to become an Airport information assistant

You can get into this job through:

  • an apprenticeship
  • working towards this role
  • applying directly

Apprenticeship

You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

More information

Work

You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

Direct application

You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

More information

Career tips

Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.

Further information

You can find more details about working in the travel industry through Careers That Move.

What it takes

Skills and knowledge

You'll need:

  • patience and the ability to remain calm in stressful situations
  • customer service skills
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • to be flexible and open to change
  • sensitivity and understanding
  • excellent verbal communication skills
  • knowledge of English language
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

Restrictions and requirements

You'll usually need to be over 18 to meet shiftwork regulations.

You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.

What you'll do

Day-to-day tasks

You day-to-day duties may include:

  • giving out flight information
  • directing passengers around the airport
  • answering telephone enquiries
  • making announcements on the public address system
  • handling complaints
  • updating and monitoring flight information systems

In smaller airports your duties may also include:

  • exchanging currency
  • booking hotels and car hire
  • dealing with lost property

Working environment

You could work at an airport building.

Your working environment may be crowded.

Career path and progression

After gaining experience you could go on to be a supervisor, manager or flight dispatcher.

Training opportunities

Apprenticeships In England

Receptionist Apprenticeship

  • Wage : £160.00 Weekly
  • Location: Leeds LS11 5QN

Receptionist Apprenticeship

  • Wage : £160.00 Weekly
  • Location: Leeds LS11 5QN

Courses In England

Aviation Operations with Aircraft Engineering

  • Provider: Solihull College & University Centre
  • Start date: 01 September 2019
  • Location: Smith's Wood

BTEC L3 Subsidiary Diploma in Aviation Operations (QCF)

  • Provider: WALSALL COLLEGE
  • Start date: 09 September 2019
  • Location: WALSALL

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