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Airport information assistant

Alternative titles for this job include

Airport information assistants help passengers in airports.

Average salary (a year)

£20,000 Starter

to

£24,000 Experienced

Typical hours (a week)

36 to 39

You could work

evenings / weekends / bank holidays on a rota

How to become

Explore the different ways to get into this role.

How to become

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

College

You could take a college course in customer service or aviation operations, which will give you some of the skills and knowledge needed for this role.

Entry requirements

Entry requirements for these courses vary.

More Information

Apprenticeship

You can apply to do an Aviation Customer Service Operative Level 2 Intermediate Apprenticeship, or Customer Service Practitioner Level 2 Intermediate Apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Work

You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

Direct Application

You can apply directly to become an airport information assistant. Most employers will expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

More Information

Career tips

Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful for some jobs.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • excellent verbal communication skills
  • the ability to accept criticism and work well under pressure
  • to be flexible and open to change
  • sensitivity and understanding
  • active listening skills
  • to be able to use a computer and the main software packages competently

Restrictions and Requirements

You'll usually need to be over 18 to meet shiftwork regulations.

You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

As an airport information assistant, you could:

  • give out flight information over a public address system
  • direct passengers around the airport
  • answer passenger queries face to face, on the phone and online
  • help passengers to check in
  • support people who need assistance around the terminal
  • handle feedback and complaints
  • update and monitor flight information systems
  • exchange currency for passengers

Working environment

You could work at an airport.

Your working environment may be crowded.

You may need to wear a uniform.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

After gaining experience, you could go on to be a customer service supervisor or manager in an airport.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

The Royal Navy - Naval Airman Aircraft Handler Aviation Ground Operative Apprenticeship

  • Wage: £20,400 a year Annually
  • Location: The Admiral Sir Henry Leach Building, Portsmouth, Hampshire

RAF Mover - Full Time Career with Apprenticeship

  • Wage: £25,200 a year Annually
  • Location: Waterwells Drive, Gloucester, Gloucestershire
Find apprenticeships near you

Courses In England

Aviation Operations Level 3

  • Provider: UNIVERSITY COLLEGE BIRMINGHAM
  • Start date: 15 September 2025
  • Location: Birmingham

BTEC Extended Diploma in Aviation Operations (QCF)

  • Provider: PRIOR PURSGLOVE AND STOCKTON SIXTH FORM COLLEGE
  • Start date: 01 September 2025
  • Location: STOCKTON-ON-TEES
Find courses near you

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