Airport information assistant

You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services.

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

• equivalent entry requirements
• guide to apprenticeships

You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.

You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

Career tips

Experience in customer service would give you an advantage when looking for work. Foreign language skills might also be useful.

Further information

You can find more details about working in the travel industry through Careers That Move.

You'll need:

• patience and the ability to remain calm in stressful situations
• customer service skills
• the ability to work well with others
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• sensitivity and understanding
• excellent verbal communication skills
• knowledge of English language
• to be able to carry out basic tasks on a computer or hand-held device

You'll usually need to be over 18 to meet shiftwork regulations.

You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.

You day-to-day duties may include:

• giving out flight information
• directing passengers around the airport
• answering telephone enquiries
• making announcements on the public address system
• handling complaints
• updating and monitoring flight information systems

In smaller airports your duties may also include:

• exchanging currency
• booking hotels and car hire
• dealing with lost property

You could work at an airport.

Your working environment may be crowded.