Train conductor

You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need. This may help when you apply for jobs.

Entry requirements

You'll usually need:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information

• equivalent entry requirements
• funding advice
• search for courses

You may be able to get into this career by completing a passenger transport onboard and station team member intermediate apprenticeship with a train operating company.

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

• equivalent entry requirements
• guide to apprenticeships

You may be able to move into this job after first working as a member of the platform or ticketing staff at a train station.

There are no set entry qualifications if you want to apply directly to train operating companies, although employers will expect you to have a good standard of English and maths.

If selected for interview, companies will usually test you on your maths, communication, and customer service skills.

Career tips

Experience of working with the public in retail or customer service could give you an advantage. It will also help if you have good knowledge of UK geography and the rail network. 

Further information

You can find out more about jobs in passenger transport from Careers That Move.

You'll find train operating companies through the Rail Delivery Group.

You'll need:

• to be thorough and pay attention to detail
• patience and the ability to remain calm in stressful situations
• knowledge of transport methods, costs and benefits
• excellent verbal communication skills
• knowledge of public safety and security
• the ability to work on your own
• the ability to work well with others
• to be flexible and open to change
• to be able to carry out basic tasks on a computer or hand-held device

You'll need to:

• pass a medical check
• be screened for drugs and alcohol

On a typical day you may:

• check the carriages are clean before the start of a journey
• make sure equipment, doors and controls are working properly
• walk through carriages during the journey to check tickets and travel documents
• answer passengers' questions about routes, arrival times and connections
• make announcements over the public address system
• make sure passengers get on and off the train safely
• deal with unexpected delays or emergencies, for example a passenger falling ill

You could work on a station platform or from a vehicle.

Your working environment may be crowded, cramped and outdoors some of the time.

You may need to wear a uniform.