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Train conductor

Alternative titles for this job include Train guard, train crew, senior conductor

Train conductors issue tickets to rail passengers and make sure that their journeys are safe and comfortable.

Average salary (a year)

£23,000 Starter

to

£36,000 Experienced

Typical hours (a week)

43 to 45 a week

You could work

evenings / weekends / bank holidays on shifts

How to become

Explore the different ways to get into this role.

How to become a train conductor

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

College

You could do a college course like a Level 2 Certificate in Customer Service, which would teach you some of the general skills you need. This may help when you apply for jobs.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information

Apprenticeship

You may be able to get into this career by completing a passenger transport onboard and station team member intermediate apprenticeship with a train operating company.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Work

You may be able to move into this job after first working as a member of the platform or ticketing staff at a train station.

Direct Application

There are no set entry qualifications if you want to apply directly to train operating companies, although employers will expect you to have a good standard of English and maths.

If selected for interview, companies will usually test you on your maths, communication, and customer service skills.

More Information

Career tips

Experience of working with the public in retail or customer service could give you an advantage. It will also help if you have good knowledge of UK geography and the rail network.

Further information

You can find out more about train operating companies through the Rail Delivery Group.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • excellent verbal communication skills
  • knowledge of transport methods, costs and benefits
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • knowledge of public safety and security
  • the ability to work on your own
  • the ability to work well with others
  • to be able to carry out basic tasks on a computer or hand-held device

Restrictions and Requirements

You'll need to:

  • pass a medical check
  • be screened for drugs and alcohol

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

On a typical day you may:

  • check the carriages are clean before the start of a journey
  • make sure equipment, doors and controls are working properly
  • greet customers and create a welcoming atmosphere
  • walk through carriages during the journey to check tickets and travel documents
  • answer passengers' questions about routes, arrival times and connections
  • make announcements over the public address system
  • make sure passengers get on and off the train safely
  • deal with unexpected delays or emergencies, for example a passenger falling ill

Working environment

You could work on a station platform or from a vehicle.

Your working environment may be crowded, cramped and outdoors some of the time.

You may need to wear a uniform.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

Train operating companies often promote existing station staff to conductor jobs, so you may be able to transfer from a platform assistant or onboard customer host role.

With experience, you may be able to move on to senior conductor or train manager, or transfer to a driver training programme.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a train conductor right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Are you interested in becoming a train conductor?

Search for training courses near you.

Jobs In the United Kingdom

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