1. Home: Explore careers
  2. Receptionist

Receptionist

Alternative titles for this job include Medical receptionist, front of house, doctor's receptionist

Receptionists are the first point of contact for visitors to organisations.

Average salary (a year)

£12,000 Starter

to

£21,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends / bank holidays on shifts

How to become a receptionist

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

College

Getting a college qualification may be helpful. Courses are widely available and include:

  • Level 1 Award in Salon Reception Duties (beauty and hairdressing)
  • Level 1 Certificate in Business and Administration (office administration)
  • Level 2 Certificate in Front of House Reception (hospitality and catering)
  • Level 2 Diploma in Reception Operation and Services (hospitality and catering)

Entry requirements

You'll usually need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G) for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course

More information

Apprenticeship

You could get into this job through a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

More information

Work

You could start as an admin assistant in an organisation, for example by doing temporary work, then apply for a permanent job as a receptionist when a vacancy becomes available.

Volunteering and experience

Volunteering is highly valued if you want to apply for receptionist jobs.

Direct application

You may not need any formal qualifications to apply directly for work as a receptionist.

Some employers will prefer you to have a good general education, with GCSEs and IT skills.

More information

Further information

You can find out more about becoming a receptionist in hospitality from the Hospitality Guild.

What it takes

Skills and knowledge

You'll need:

  • the ability to work well with others
  • to be thorough and pay attention to detail
  • administration skills
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • sensitivity and understanding
  • customer service skills
  • excellent verbal communication skills
  • to be able to carry out basic tasks on a computer or hand-held device

What you'll do

Day-to-day tasks

Your day-to-day tasks may include:

  • greeting visitors and directing them to the correct person or department
  • managing the visitors book and giving out security passes
  • answering enquiries in person, by phone and email
  • managing a room booking system and keeping rooms tidy
  • dealing with incoming and outgoing post and deliveries
  • arranging appointments and updating records on databases
  • taking payments and handling invoices

Working environment

You could work in a reception area, in an NHS or private hospital, at a fitness centre, in an office or in a hotel.

Career path and progression

With training and experience, you could move into a senior receptionist or personal assistant (PA) role.

In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.

Training opportunities

Apprenticeships In England

Apprentice Pizzaiolo Chef

  • Wage : £234.90 Weekly
  • Location: Stafford ST16 2JH

Apprentice Hospitality Team Member

  • Wage : £120.00 Weekly
  • Location: Bury BL9 0AJ
Find apprenticeships near you

Courses In England

Front Of House Reception (City & Guilds) (Apprenticeship)

  • Provider: Solihull College & University Centre
  • Start date: 01 September 2019
  • Location: Solihull

FRONT OF HOUSE RECEPTION DIP L2 :W

  • Provider: EAST SUSSEX COLLEGE GROUP
  • Start date: 01 August 2019
  • Location: NULL
Find courses near you

Related careers

Get help using this service

Call 0800 100 900 or use webchat

8am to 10pm, 7 days a week

More ways to contact us

Is this page useful?

Yes No