Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.
£19,737 Starter
to£30,615 Experienced
37 to 39 a week
between 8am and 6pm flexibly
You can get into this job through:
You could get some of the skills you need for this job by doing a Level 2 or 3 Diploma in Customer Service. This will be useful for dealing with complaints and mediation work.
You'll usually need:
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
A common entry route is through volunteering, particularly within the NHS. Some patient advice and liaison services are staffed by a mix of paid staff and volunteers. Contact the voluntary services co-ordinator or manager at your local NHS authority or trust for further advice.
To apply directly to become a PALS officer jobs, you'll need:
Some NHS organisations might want you to have a degree. Other employers may prefer you to have some working knowledge of the NHS. A background in a health profession such as nursing could be useful. Other relevant backgrounds are advice, advocacy and counselling.
You can find out more about working in healthcare from Health Careers.
You'll need:
As part of your day-to-day duties, you could:
You could work in the community or in an NHS or private hospital.
Your working environment may be emotionally demanding.
We can't find any apprenticeship vacancies in England for a patient advice and liaison service officer right now.
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