Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.
£21,000 Starter
to£30,000 Experienced
37 to 39 a week
between 8am and 6pm flexibly
You can get into this job through:
You could get some of the skills you need for this job by doing a Level 2 or 3 Diploma in Customer Service. This will be useful for dealing with complaints and mediation work.
You'll usually need:
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
A common entry route is through volunteering, particularly within the NHS. Some patient advice and liaison services are staffed by a mix of paid staff and volunteers. Contact the voluntary services co-ordinator or manager at your local NHS authority or trust for further advice.
To apply directly to become a PALS officer jobs, you'll need:
Some NHS organisations might want you to have a degree. Other employers may prefer you to have some working knowledge of the NHS. A background in a health profession such as nursing could be useful. Other relevant backgrounds are advice, advocacy and counselling.
You can find out more about working in healthcare from Health Careers.
You'll need:
Your day-to-day duties could include:
You could work in the community or in an NHS or private hospital.
Your working environment may be emotionally demanding.
We can't find any apprenticeship vacancies in England for a patient advice and liaison service officer right now.
The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.
The Find a job service can help you with your search for jobs and send alerts when new jobs become available.
Take an assessment to learn more about your skills and the careers that might suit you.
Call 0800 100 900 or use webchat
8am to 10pm, 7 days a week
More ways to contact us