How to become a patient advice and liaison service officer
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
The Level 2 or 3 Diploma in Customer Service teaches useful skills like dealing with complaints and resolving patient issues.
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
You can gain some of the skills and knowledge you need through:
- a Customer Service Practitioner Level 2 Intermediate Apprenticeship
- a Customer Service Specialist Level 3 Advanced Apprenticeship
You can search for NHS customer service apprenticeships on NHS Jobs.
To get onto an apprenticeship, you'll find it useful to have:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
It can be possible to enter this role through volunteering, especially within the NHS.
Some patient advice and liaison services are staffed by a mix of paid staff and volunteers.
To apply directly to become a PALS officer jobs, you'll need:
- a good general standard of education GCSEs (grades 9 to 4 or A* to C) including English and maths
- previous experience in a customer care or mediation role, including dealing with complaints
Some NHS organisations might want you to have a degree or may prefer you to have some working knowledge of the NHS.
A background in any of the following professions could be useful: