How to become
You can get into this job through:
- a university course
- a college course
- an apprenticeship
- working towards this role
University
You could do a foundation degree, higher national diploma or degree in:
- computer science
- network engineering
- network security
- software engineering
- business information systems
Entry requirements
You'll usually need:
- 1 or 2 A levels, or equivalent, for a foundation degree or higher national diploma
- 2 to 3 A levels, or equivalent, for a degree
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College
You could take a college course that may help you to get a trainee technician job with an organisation.
Useful subjects include:
- computing
- IT support
- ICT systems and principles
- T level in Digital Support and Security
Entry requirements
Entry requirements for these courses vary.
4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T Level
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Apprenticeship
You may be able to apply for a Level 3 Advanced Apprenticeship, such as:
- IT Solutions Technician
- Digital Support Technician
- Information Communications Technician
- Cyber Security Technician
These apprenticeships take up to 2 years to complete. They combine on-the-job training and time spent with a college or learning provider.
Entry requirements
You'll usually need:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
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Work
You could start as a trainee technician with an organisation and study for IT support qualifications while you work. You'll usually need some IT skills and knowledge to get a trainee job. Customer service skills are also important.
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Career tips
You may find it helpful to get some industry standard training for IT support and administrator roles. This can be done through organisations like:
Further information
You can find out more about careers in IT from techskills and The Chartered Institute for IT.