How to become an IT support technician

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role

College

You could take a college course in computing or IT support, like a:

  • Level 2 Certificate in ICT Systems Support
  • Level 3 Diploma in ICT Professional Competence

Entry requirements

You may need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

More Information

Apprenticeship

You could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More Information

Work

You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.

More Information

Further information

You can find out more about working in IT support from Tech Future Careers and The Chartered Institute for IT.

What it takes

Skills and knowledge

You'll need:

  • the ability to work well with others
  • excellent verbal communication skills
  • analytical thinking skills
  • to be thorough and pay attention to detail
  • customer service skills
  • to be flexible and open to change
  • the ability to accept criticism and work well under pressure
  • the ability to use your judgement and make decisions
  • to be able to use a computer and the main software packages confidently

What you'll do

Day-to-day tasks

Your day-to-day duties may include:

  • getting details from customers about their IT problems
  • finding and fixing faults
  • tracking work in progress and recording issues and solutions
  • updating online knowledge banks
  • servicing equipment like printers, projectors and IT networks
  • setting up new equipment and upgrading existing systems
  • training people on new systems, face-to-face and online

Working environment

You could work in an office, at a client's business or in a contact centre.

Career path and progression

With experience, you could move into a supervisory or management role. You could also apply for roles in training or technical sales.

With training, you could move into:

  • network engineering
  • database administration
  • business or systems analysis
  • IT security
  • IT project management

Current opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for an IT support technician right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

SKILLS ENHANCEMENT - ELECTRICAL SUPPORT SYSTEMS

  • Provider: CHESTERFIELD COLLEGE
  • Start date: 07 September 2021
  • Location: CHESTERFIELD

Level 2 Extended Certificate IT Networking and Systems Support

  • Provider: NEWHAM SIXTH FORM COLLEGE
  • Start date: 20 October 2020
  • Location: London

Jobs In the United Kingdom

The Find a job service can help you with your search for jobs and send alerts when new jobs become available.

Skills assessment

Take an assessment to learn more about your skills and the careers that might suit you.

Get help using this service

Call 0800 100 900 or use webchat

8am to 10pm, 7 days a week

More ways to contact us

Is this page useful?

Yes No

Thank you for your feedback.

Thank you for your feedback. Click here if you'd like to let us know how we can improve the service.