How to become an IT support technician
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
College
You could take a college course in computing or IT support, like a:
- Level 2 Certificate in ICT Systems Support
- Level 3 Diploma in ICT Professional Competence
- T level in Digital Support Services
Entry requirements
You may need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths for a T level
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Apprenticeship
The following advanced apprenticeships may be relevant to this role:
- IT solutions technician
- IT communications technician
Entry requirements
You'll usually need:
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
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Work
You could get started as a trainee technician and do qualifications while you work. You'll need some IT skills to get a trainee job.
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Career tips
You may also find it useful to get an industry standard certification like:
Further information
You can find out more about working in IT support from techskills and The Chartered Institute for IT.