IT service engineer

Alternative titles for this job include Computer service and repair technician, IT engineer, IT service technician, IT support engineer, IT field engineer

IT service engineers install and repair computer systems and equipment.

Average salary (a year)

£12,000 Starter

to

£30,000 Experienced

Typical hours (a week)

39 to 41 a week

You could work

on call on shifts

How to become an IT service engineer

You could get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role

College

You could do a college course, which may help you to find a trainee job. Courses include:

  • Level 2 Certificate in IT Support
  • Level 3 Diploma in ICT Professional Competence

Entry requirements

You'll usually need:

  • GCSEs at grades 9 to 3 (A* to D) in English, maths and ICT

More information

Apprenticeship

You could get into this job through an intermediate or advanced apprenticeship in IT service support.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), usually including English and maths, for an advanced apprenticeship

More information

Work

You could start work as an assistant IT technician after taking GCSEs or A levels and train on the job.

More information

Career tips

You may also find it useful to get an industry standard certification like:

Further information

You can find out more about careers and training in computing from Tech Future Careers and The Chartered Institute for IT.

What it takes

Skills and knowledge

You'll need:

  • the ability to repair machines or systems
  • to be thorough and pay attention to detail
  • analytical thinking skills
  • excellent verbal communication skills
  • the ability to use your initiative
  • the ability to work well with your hands
  • persistence and determination
  • customer service skills
  • you will be expected to know how to use a computer and tools to benefit this job.

What you'll do

Day-to-day tasks

In this role you could be:

  • costing and installing new IT systems to meet security regulations
  • upgrading existing hardware, software and networks
  • documenting systems so others can provide ongoing support
  • setting up new PCs for people and training staff
  • carrying out on-site maintenance to prevent future problems
  • logging and prioritising faults and queries
  • fixing faulty equipment and testing systems
  • putting back-up systems in place

Working environment

You could work in an office, at a client's business, at a training centre, at a university or at a college.

Career path and progression

With experience, you could become a service supervisor.

With further training and qualifications, you could also move into network engineering, IT security, database administration, project management, training or technical sales.

Another option is to set up your own company, providing a service to local businesses and consumers.

You can keep up to date with industry developments through professional development training with organisations like The Chartered Institute for IT.

Training opportunities

Apprenticeships In England

Apprenticeship in IT Support

  • Wage : £1,000.00 Monthly
  • Location: Worthing BN14 8PQ

Digital Account IT Apprentice

  • Wage : £10,400.00 Annually
  • Location: LONDON W10 5BN

Courses In England

Computer Maintenance Essentials (Level 2) Programme (Full Cost)

  • Provider: Lewisham Waterloo College
  • Start date: 16 April 2019
  • Location: London

Computer Maintenance Essentials (Level 2) Programme (Full Cost)

  • Provider: Lewisham Waterloo College
  • Start date: 16 September 2019
  • Location: London

Get help using this service

Call 0800 100 900

8am to 10pm, 7 days a week

More ways to contact us

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