Housekeeper

You could take a college course to get some of the skills needed in this job. Courses include:

• Level 2 Certificate in Hospitality and Catering Principles (Housekeeping)
• Level 2 Certificate in Hospitality Industry Skills (Housekeeping)
• Level 3 Award in Hospitality Supervision and Leadership Principles

Entry requirements

You'll usually need:

• 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
• 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

More Information

• equivalent entry requirements
• funding advice
• search for courses

You can get into this job through a hospitality supervisor advanced apprenticeship. 

Entry requirements

You'll usually need:

• some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

• equivalent entry requirements
• guide to apprenticeships

You may be able to work your way up from room attendant or floor manager, if you show you have the necessary skills.

Career tips

You might have an advantage if you have a background in customer service, cleaning or portering.

Further information

You'll find more details about housekeeping careers through the Hospitality Guild.

You'll need:

• persistence and determination
• the ability to use your initiative
• patience and the ability to remain calm in stressful situations
• to be thorough and pay attention to detail
• to be flexible and open to change
• customer service skills
• knowledge of human resources and employment law
• business management skills
• to be able to carry out basic tasks on a computer or hand-held device

Your day-to-day tasks may include:

• preparing shift rotas and allocating daily cleaning duties to room attendants
• inspecting rooms to make sure that standards have been met
• recording any faults or damage and making arrangements for repairs
• recruiting, training and supervising staff
• working closely with other department heads and the general manager

You could work in a hotel, at a health spa or at a fitness centre.

Your working environment may be physically demanding.