Hotel porter

Hotel porters welcome guests, carry their luggage and answer their questions.

Average salary (a year)

£14,000 Starter

to

£19,000 Experienced

Typical hours (a week)

37 to 39 a week

You could work

evenings / weekends / bank holidays on split shifts

How to become a Hotel porter

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You can take a college course like a Level 1 Certificate in Introduction to the Hospitality Industry.

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G) for a level 1 course

More information

Apprenticeship

You can start by doing a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • a few GCSEs including English and maths but some employers may not ask for formal qualifications

More information

Direct application

You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.

Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.

More information

Further information

You can find more details about becoming a hotel porter through the Hospitality Guild.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to work on your own
  • the ability to work well with others
  • physical fitness and endurance
  • excellent verbal communication skills
  • active listening skills
  • concentration skills
  • the ability to accept criticism and work well under pressure
  • being able to use a computer terminal or hand-held device may be beneficial for this job.

What you'll do

Day-to-day tasks

Your day-to-day tasks may include:

  • carrying luggage
  • answering queries about the hotel and making reservations
  • arranging taxis and booking tickets
  • running errands, such as picking up dry cleaning
  • taking messages
  • giving directions
  • responding to safety and security issues

Working environment

You could work in a hotel.

Your working environment may be physically demanding.

Career path and progression

With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.

Training opportunities

Apprenticeships In England

Hospitality Apprenticeship

  • Wage : £352.35 Weekly
  • Location: London W1W 8QB

Apprentice Chef - Stoke - Guildford

  • Wage : £126.00 - £234.90 Weekly
  • Location: Guildford GU1 4JN

Courses In England

Level 1 Certificate in Customer Service

  • Provider: CHESHIRE WEST AND CHESTER COUNCIL
  • Start date: 15 March 2019
  • Location: CHESTER

NVQ Certificate in Customer Service Level 1

  • Provider: Bedfordshire & Luton Education Business Partnership
  • Start date: 01 September 2019
  • Location: Bedford

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