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Hotel porter

Alternative titles for this job include

Hotel porters welcome guests, carry their luggage and answer their questions.

Average salary (a year)

£14,000 Starter

to

£19,000 Experienced

Typical hours (a week)

37 to 39 a week

You could work

evenings / weekends / bank holidays on split shifts

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How to become

Explore the different ways to get into this role.

How to become a hotel porter

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You can take a college course before you look for work, like:

  • Level 1 Certificate in Introduction to the Hospitality Industry
  • Level 1 Introduction to Customer Service

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course

More Information

Apprenticeship

You can start by doing a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Direct Application

You can apply directly to employers if you've got some of the relevant skills and knowledge needed for this job. Experience in customer service will be helpful though not essential.

Employers will be interested in your personal qualities and will expect you to be hardworking, honest and a reliable time-keeper.

More Information

Further information

You can find more details about becoming a hotel porter through the Hospitality Guild.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to work on your own
  • the ability to work well with others
  • physical fitness and endurance
  • excellent verbal communication skills
  • active listening skills
  • concentration skills
  • the ability to accept criticism and work well under pressure
  • to be able to carry out basic tasks on a computer or hand-held device

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

On a typical day you could:

  • welcome guests to the hotel and carry their luggage
  • answer queries about the hotel and make reservations
  • arrange taxis and book tickets
  • run errands, such as picking up dry cleaning
  • take messages
  • give directions
  • move furniture or equipment to set up rooms for events
  • respond to safety and security issues

Working environment

You could work in a hotel.

Your working environment may be physically demanding.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

Hospitality Team Member Apprentice

  • Wage: Competitive salary Unspecified
  • Location: Wirral

Hospitality Team Member Apprentice

  • Wage: £117.00 Weekly
  • Location: Consett

Courses In England

NVQ Certificate in Customer Service Level 1

  • Provider: BEDFORDSHIRE & LUTON EDUCATION BUSINESS PARTNERSHIP
  • Start date: 01 September 2021
  • Location: Bedford

Customer Service Level 1 Certificate (NCFE) (Online Course)

  • Provider: SUTTON LONDON BOROUGH COUNCIL
  • Start date: 28 September 2021
  • Location: Sutton

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