User researcher

User researchers collect, analyse and test data to design websites, software and applications based on user needs.

Average salary (a year)

£33,280 Starter


£37,440 Experienced

Typical hours (a week)

37 to 39 a week

You could work

evenings occasionally

How to become an User researcher

You can get into this job through:

  • a university course
  • specialist courses run by private training organisations


You'll find it useful to have a foundation degree, Higher National Diploma (HND) or degree in a relevant subject like:

  • psychology/cognitive psychology
  • computing/human computer interaction (HCI)
  • marketing/digital marketing

Entry requirements

You'll usually need:

  • at least 1 A level for a foundation degree 
  • 1 or 2 A levels for a higher national diploma
  • 2 to 3 A levels for a degree

More information

Volunteering and experience

If you don't have a relevant degree, you'll need some work experience. You could get this by volunteering to help at user research sessions.

You could also set up your own usability research sessions or interviews. You could also get involved in the online user experience (UX) community and find a mentor to help you.

Other routes

You could also look at online or private courses.

More information

Career tips

It will help if you have a portfolio to show examples of your work. You can find information on what to include in a portfolio at Bubble Digital Design Career Zone.

You'll need to make sure you're up to date with the latest research methodologies, and data collection techniques.

You'll usually need to have knowledge of and experience in:

  • user-centred design practices for web, service or software development
  • user needs for web content, tools and transactional services
  • designing, facilitating and analysing a wide range of qualitative and quantitative user research methods
  • presenting user research findings in a wide variety of formats and contexts

Further information

The User Experience Professionals’ Association has information on courses and jobs.

Tech Future Careers has information on careers in tech roles.

What it takes

Skills and knowledge

You'll need:

  • maths knowledge
  • to be thorough and pay attention to detail
  • knowledge of English language
  • analytical thinking skills
  • the ability to use your initiative
  • the ability to work well with others
  • to be flexible and open to change
  • excellent verbal communication skills
  • you will be expected to use a computer confidently as part of this job.

What you'll do

Day-to-day tasks

On a daily basis you'll be:

  • planning and designing user research testing sessions to support the design and development of digital services
  • recruiting users for testing sessions and carrying out research
  • using research results to communicate ideas and decide product or service needs and design direction
  • anticipating interaction problems
  • helping colleagues understand user behaviours
  • presenting user insights to project stakeholders at all levels

Working environment

You could work in an office, at a client's business or from home.

Career path and progression

With experience you could move into a management role and supervise less experienced UX researchers. You could also work on larger, more complicated projects as a head of user experience or research.

You could also move into a business analyst or product design role.

Training opportunities

Apprenticeships In England

Graphic Design Apprentice

  • Wage : £168.75 Weekly
  • Location: Feering CO5 9SE

UGC Video Desk Apprentice

  • Wage : £148.00 Weekly
  • Location: Birmingham B18 6BL

Courses In England

User experience and interface (UX/UI) : intermediate

  • Provider: CITY LIT
  • Start date: 18 March 2019
  • Location: London

Computing & User Experience (UX) - Level 3 BTEC Diploma/Extended Diploma

  • Provider: WKCIC GROUP
  • Start date: 01 September 2019
  • Location: LONDON

Get help using this service

Call 0800 100 900

8am to 10pm, 7 days a week

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