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Post Office customer service assistant

Alternative titles for this job include Post Office counter clerk, Post Office counter consultant

Post Office customer service assistants help customers in post offices and at counters in shops.

Average salary (a year)

£15,500 Starter


£24,000 Experienced

Typical hours (a week)

32 to 40 a week

You could work

weekends on a rota

How to become

Explore the different ways to get into this role.

How to become Post Office customer service assistant

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly


You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:

  • Level 1 Certificate in Customer Service
  • Level 2 Diploma in Customer Service

Entry requirements

You'll usually need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information


You may be able to get into this job through a customer services practitioner intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Direct Application

You'll need a good standard of education with numeracy and literacy skills and good customer service skills to apply for jobs.

You will generally be given Post Office counter training on the job, by your employer.

Many post offices are run as a franchise and are part of shops selling other goods and services. Each franchise will have its own recruitment and selection methods.

You can search for vacancies in Post Office branches on the Post Office recruitment website.

More Information

Career tips

Previous customer service experience in banks, offices or shops would be very helpful.

Further information

You can find out more about working as a counter assistant from the Post Office.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • excellent verbal communication skills
  • the ability to work well with others
  • persuading and negotiating skills
  • to be thorough and pay attention to detail
  • the ability to sell products and services
  • maths knowledge
  • active listening skills
  • to be able to use a computer and the main software packages competently

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

In this role you could:

  • meet and greet customers and give a good impression of the Post Office
  • sell financial and retail products and services to meet targets
  • sell stamps and deal with letters and parcels
  • pay out pensions and benefits
  • accept bill payments
  • deal with vehicle registrations and car tax
  • check passport and driving licence applications
  • sell travel insurance and foreign currency
  • complete admin tasks and follow security rules

Working environment

You could work at a store.

Your working environment may be physically demanding.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.

You could open up your own Post Office franchise.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

Patient Liaison Apprentice

  • Wage: £9,984 a year Annually
  • Location: BILLERICAY

Apprentice Customer Service Advisor

  • Wage: £13,312 a year Annually

Courses In England

Pathway 3 Level 1 Certificate Preparing for Working Life (Customer Services)

  • Start date: 02 September 2024
  • Location: Durham

Travel & Tourism with Hospitality - Level 3 - Year 1

  • Start date: 09 September 2024
  • Location: Halesowen

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