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Post Office customer service assistant

Alternative titles for this job include Post Office counter clerk

Post Office customer service assistants help customers in post offices and at counters in shops.

Average salary (a year)

£15,000 Starter


£20,000 Experienced

Typical hours (a week)

39 to 41 a week

You could work


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How to become

Explore the different ways to get into this role.

How to become a Post Office counter clerk

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly


You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include:

  • Level 1 Certificate in Customer Service
  • Level 2 Diploma in Customer Service

Entry requirements

You'll usually need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information


You may be able to get into this job through a customer services practitioner intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Direct Application

You’ll need a good standard of education with numeracy and literacy skills to apply for jobs.

The Post Office has a selection process that includes an online questionnaire to test your accuracy and number skills, followed by a telephone interview. If you pass these tests you'll then be invited to attend a face-to-face interview.

Privately-run post offices will have their own recruitment processes.

More Information

Career tips

Previous customer service experience in banks, offices or shops would be very helpful.

Further information

You can find out more about working as a counter assistant from the Post Office.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • sensitivity and understanding
  • the ability to use your initiative
  • excellent verbal communication skills
  • the ability to sell products and services
  • to be able to use a computer and the main software packages competently

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

Your day-to-day duties could include:

  • selling financial products and services to meet targets
  • selling stamps and dealing with letters and parcels
  • paying out pensions and benefits
  • accepting bill payments
  • dealing with vehicle registrations and car tax
  • checking passport and driving licence applications
  • selling travel insurance and foreign currency
  • making sure the books balance at the end of the day

Working environment

You could work in an office.

Your working environment may be physically demanding.

Career path and progression

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Career path and progression

With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

Customer Service Practitioner Apprentice (35059)

  • Wage: £195.00 Weekly
  • Location: Bury

Courses In England

Customer Service Level 1 Certificate (NCFE) (Online Course)

  • Start date: 28 September 2021
  • Location: Sutton

City & Guilds Level 1 Award in Customer Service

  • Start date: 05 October 2021
  • Location: PETERBOROUGH

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