Taking a college course in customer service could help to bring your skills up to date while looking for work. Relevant courses include a Level 2 or 3 Diploma in Customer Service.
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course