Shopkeeper

Shopkeepers manage their own stores or run stores on behalf of a retail chain.

Average salary (a year)

Variable

Typical hours (a week)

42 to 44 variable

You could work

in your own business managing your own hours

How to become a Shopkeeper

You can get into this job through:

  • a college course
  • an apprenticeship
  • setting up your own business

College

You could do a college course, which may help if you're setting up your own business. Courses include:

  • Level 1 Business Start Up
  • Level 2 Certificate in Preparing to Set Up in a New Business
  • Level 3 Certificate in Business Essentials

Entry requirements

Entry requirements for these courses vary.

More information

Apprenticeship

You can get into this job through a retail manager higher apprenticeship.

This will usually take 18 months to complete. You'll do on-the-job training and spend time with a college or training provider.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C) and college qualifications like A levels for a higher or a degree apprenticeship

More information

Other routes

You can become a shopkeeper by taking over an existing business or opening a franchise. You could also set up your own retail outlet on the high street or online.

It'll help if you've got some experience in retail, sales, administration or business management.

You can find advice about setting up and running your own business from Business is Great.

More information

Professional and industry bodies

You may find it useful to join an organisation like the British Independent Retailers Association, for professional development, training opportunities and to make industry contacts.

Further information

You can get advice about starting out in retail from the British Independent Retailers Association.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • leadership skills
  • to enjoy working with other people
  • the ability to sell products and services
  • business management skills
  • You will be expected to use a computer confidently as part of this job.

What you'll do

Day-to-day tasks

Your day-to-day duties could include:

  • taking payments, giving change and wrapping purchases
  • answering customers’ enquiries and giving advice about products
  • listening to customers’ needs and requests, which can indicate new sales opportunities
  • calculating takings and wages
  • depositing cash at the bank, book-keeping and stocktaking
  • ordering stock from wholesalers, manufacturers, agents and importers

Working environment

You could work at a store.

Your working environment may be physically demanding.

Career path and progression

You could buy a franchise, or, with experience and an established brand name, you could expand or improve your premises or buy another shop.

Training opportunities

Apprenticeships In England

Retail Store Manager Apprenticeship

  • Wage : £328.50 Weekly
  • Location: Buxton SK17 6BJ

Retail Store Manager Apprenticeship with Iceland

  • Wage : £461.63 Weekly
  • Location: Leeds LS10 2AG

Courses In England

certificate in retail skills

  • Provider: Marson Garages (Wolstanton) Limited
  • Start date: 01 January 2019
  • Location: Newcastle under Lyme

Level 2 Certificate in Retail Knowledge

  • Provider: THE SKILLS PARTNERSHIP LIMITED
  • Start date: 14 January 2019
  • Location: London

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