Local government revenues officer

Alternative titles for this job include Benefits officer

Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates.

Average salary (a year)

£16,000 Starter


£36,000 Experienced

Typical hours (a week)

37 to 39 a week

You could work

between 8am and 6pm

How to become a local government revenues officer

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly


You could do a foundation degree, higher national diploma or degree in a subject like public administration or business administration, although it's not essential.

Entry requirements

You'll usually need:

  • 1 or 2 A levels for a foundation degree or higher national diploma
  • 2 to 3 A levels for a degree

More information


You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include a Level 2 or 3 Diploma in Business and Administration.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) for a level 3 course

More information


You can get into this job through a revenue and welfare benefits practitioner higher apprenticeship.

Entry requirements

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent qualifications, for a higher or a degree apprenticeship

More information


You could start as an administrative assistant and work your way up with training on the job. For example, by taking courses offered by the Institute of Revenues Rating and Valuation.

Direct application

You can apply directly for jobs. Employers will expect you to have:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), including English and maths
  • experience in customer service, especially in accounts and finance, or in local government

Some employers may put you through assessment tests to check that you have the skills needed for the job.

More information

Further information

You can find out more about working and training in local government finance through the Local Government Association.

What it takes

Skills and knowledge

You'll need:

  • administration skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to work on your own
  • sensitivity and understanding
  • to be flexible and open to change
  • excellent verbal communication skills
  • customer service skills
  • to be able to use a computer and the main software packages competently

What you'll do

Day-to-day tasks

Your day-to-day tasks as a revenues officer may include:

  • calculating rents, council tax and business rates
  • sending bills and reminders
  • collecting and processing payments
  • recovering arrears of rent or council tax
  • arranging legal action against debtors
  • getting money back from customers who have been overpaid
  • attending court

Working environment

You could work at a client's home or in an office.

Career path and progression

With experience and qualifications you could progress into more senior roles, including fraud investigations or property valuation.

Current opportunities

Apprenticeships In England

Level 4 Apprentice Revenues and Benefits

  • Wage : £160.95 - £303.77 Weekly
  • Location: Stoke-On-Trent ST4 1HH

Courses In England

VTCT Level 2 Diploma in Business Administration (QCF)

  • Start date: 01 December 2019
  • Location: Highbridge

Level 3 NVQ Diploma in Business & Administration

  • Start date: 01 November 2019
  • Location: DONCASTER

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