Local government revenues officer

Alternative titles for this job include Benefits officer

Revenues and benefits officers work for local councils and deal with housing benefits, rents, council tax and business rates.

Average salary (a year)

£16,000 Starter

to

£36,000 Experienced

Typical hours (a week)

37 to 39 a week

You could work

between 8am and 6pm

How to become a local government revenues officer

You can get into this job through:

  • a university course
  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

University

You could do a foundation degree, higher national diploma or degree in a subject like public administration or business administration, although it's not essential.

Entry requirements

You'll usually need:

  • 1 or 2 A levels for a foundation degree or higher national diploma
  • 2 to 3 A levels for a degree

More information

College

You could do a college course, which would teach you some of the skills and knowledge you need in this job. Relevant subjects include a Level 2 or 3 Diploma in Business and Administration.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) for a level 3 course

More information

Apprenticeship

You can get into this job through a revenue and welfare benefits practitioner higher apprenticeship.

Entry requirements

You'll usually need:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and college qualifications like A levels for a higher or a degree apprenticeship

More information

Work

You could start as an administrative assistant and work your way up with training on the job. For example, by taking courses offered by the Institute of Revenues Rating and Valuation.

Direct application

You can apply directly for jobs. Employers will expect you to have:

  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), including English and maths
  • experience in customer service, especially in accounts and finance, or in local government

Some employers may put you through assessment tests to check that you have the skills needed for the job.

More information

Further information

You can find out more about working and training in local government finance through the Local Government Association.

What it takes

Skills and knowledge

You'll need:

  • administration skills
  • to be thorough and pay attention to detail
  • the ability to work well with others
  • the ability to work on your own
  • sensitivity and understanding
  • to be flexible and open to change
  • excellent verbal communication skills
  • customer service skills
  • you will be expected to use a computer confidently as part of this job.

What you'll do

Day-to-day tasks

Your day-to-day tasks as a revenues officer may include:

  • calculating rents, council tax and business rates
  • sending bills and reminders
  • collecting and processing payments
  • recovering arrears of rent or council tax
  • arranging legal action against debtors
  • getting money back from customers who have been overpaid
  • attending court

Working environment

You could work at a client's home or in an office.

Career path and progression

With experience and qualifications you could progress into more senior roles, including fraud investigations or property valuation.

Training opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a local government revenues officer right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

L2 HABC Diploma In Business Administration

  • Provider: Lambeth College
  • Start date: 15 March 2019
  • Location: London

Level 3 NVQ Diploma in Business & Administration

  • Provider: DONCASTER, ROTHERHAM AND DISTRICT MOTOR TRADES GTA LTD
  • Start date: 01 March 2019
  • Location: DONCASTER

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