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Money adviser

Alternative titles for this job include Debt counsellor

Money advisers help people to organise and take control of their household finances and bills.

Average salary (a year)

£24,000 Starter

to

£32,000 Experienced

Typical hours (a week)

30 to 40

You could work

evenings / weekends flexibly

How to become

Explore the different ways to get into this role.

How to become

You can get into this job through:

  • an apprenticeship
  • volunteering
  • applying directly
  • specialist courses run by a professional body

Apprenticeship

You may be able to apply to do a Revenues and Welfare Benefits Practitioner Level 4 Higher Apprenticeship.

These are usually offered by community advice services, charities and local councils.

Entry requirements

Employers will set their own entry requirements.

More Information

Volunteering

A common way into this career is to volunteer in an advice centre. You'll often start with admin duties and giving general advice. You'll then receive training in money advice, once you have more experience.

It usually takes at least a year to get enough experience and knowledge to apply for paid money adviser positions.

You can search for volunteering opportunities through organisations like:

Direct Application

It may be possible to apply directly to employers if you have the relevant skills and knowledge required for this role. It will be helpful to have experience in areas, such as:

  • consumer advice
  • welfare rights work
  • advice roles with a local council, tenancy group or Jobcentre Plus
  • debt recovery for a bank, utility company or similar organisation

You'll need a good standard of English and maths and a non-judgmental approach.

Your employer may offer you extra training in money advice after joining them.

Other Routes

You may be able to do a training course through the Chartered Institute of Credit Management. They have different levels of training, depending on your job role, duties and experience.

More Information

Career tips

It could be helpful in some jobs if you speak a minority community language or have skills in British Sign Language.

Professional and industry bodies

You could join the Institute of Money Advisers for professional recognition, training opportunities and to make industry contacts.

Further information

You can find out more about working in money advice from:

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • maths knowledge
  • to be thorough and pay attention to detail
  • sensitivity and understanding
  • excellent verbal communication skills
  • active listening skills
  • analytical thinking skills
  • patience and the ability to remain calm in stressful situations
  • to be able to use a computer and the main software packages confidently

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

As a money adviser, you could:

  • talk to your clients about their financial situation
  • look at a client's income and expenditure
  • give tailored advice on the options available
  • help clients budget for bills, arrears and day-to-day living costs
  • help with benefits applications where clients are eligible
  • explain options like bankruptcy and court processes, if appropriate
  • keep accurate and confidential client records
  • stay up to date with money and debt regulations
  • refer people to other support agencies when required

Working environment

You could work at a client's home, in the community, at a client's business or in a court.

Your working environment may be emotionally demanding.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience, you could become a specialist caseworker, or be promoted to a team leader or management post.

You could also move into training and development of money advice workers.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a money adviser right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Advice and Guidance NVQ - Certificate - Level 3

  • Provider: SPARSHOLT COLLEGE
  • Start date: 30 October 2025
  • Location: Sparsholt

Jobs In the United Kingdom

The Find a job service can help you with your search for jobs and send alerts when new jobs become available.

Skills assessment

Take an assessment to learn more about your skills and the careers that might suit you.

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