How to become an emergency medical dispatcher
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You could do a college course to get some of the computer and typing skills you'll need in this job.
You could do a level 2 award in touch typing or a level 2 ICDL award in IT user skills.
There are no set entry requirements for this route.
You can get into this role through an emergency service contact handling advanced apprenticeship.
You'll usually need to be over 18 years old and might need a GCSE grade 9 to 4 (A* to C) in English or equivalent.
Employers will set their own entry requirements.
You'll find it helpful to have some healthcare experience before applying for a job.
- get advice from the voluntary services co-ordinator at your local NHS trust
- do first aid work with the British Red Cross or St John Ambulance
- find volunteering opportunities through the National Council for Voluntary Organisations and Do IT
You can apply directly to your local ambulance service.
Each service sets their own entry requirements, but it could help your application if you have:
- GCSEs grade 9 to 4 (A* to C) in English, maths and science
- experience in customer service, like a call centre operator
- map reading skills and knowledge of local geography
- an understanding of medical terminology
- a recognised and current first aid qualification
You'll be expected to understand how the NHS values apply in your work when applying for a job.
You can find out more about how to become an emergency medical dispatcher from Health Careers.