How to become a call centre operator
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You can start by doing a course like:
- Level 1 Certificate for Introduction to Customer Service
- Level 2 Certificate in Contact Centre Operations
Entry requirements for these courses vary.
You could get into this job through an intermediate customer service practitioner or advanced customer service specialist apprenticeship.
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
If the job requires more specialised knowledge, for example on an IT support helpline or an advice service, you'll usually need a relevant qualification.
Employers look for people with personal qualities like confidence and a good telephone manner. Job interviews often include practical telephone and keyboard tests.
Temporary work can be a useful way to get started in this career and can lead to permanent jobs.