You can start by doing a course like:
- Level 1 Certificate for Introduction to Customer Service
- Level 2 Certificate in Contact Centre Operations
Entry requirements
Entry requirements for these courses vary.
Call centre operators answer enquiries from customers by telephone, email, webchat, text and post.
£15,000 Starter
to£28,000 Experienced
38 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You can start by doing a course like:
Entry requirements for these courses vary.
You could get into this job through an intermediate customer service practitioner or advanced customer service specialist apprenticeship.
You'll usually need:
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
If the job requires more specialised knowledge, for example on an IT support helpline or an advice service, you'll usually need a relevant qualification.
Employers look for people with personal qualities like confidence and a good telephone manner. Job interviews often include practical telephone and keyboard tests.
Temporary work can be a useful way to get started in this career and can lead to permanent jobs.
You'll need:
Depending on your role, you could:
You could work in a contact centre.
With experience and training, you could progress to team leader and management level.
Depending on your interests and experience, you could also move into human resources, resource planning, marketing and training.
The Find a job service can help you with your search for jobs and send alerts when new jobs become available.
Take an assessment to learn more about your skills and the careers that might suit you.
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