How to become a counter service assistant

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could take a course like a Level 1 or 2 Certificate in Food and Beverage Service or Hospitality and Catering.

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information

Apprenticeship

You could do an intermediate apprenticeship in customer service or one as a hospitality team member.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Direct Application

You could apply directly for jobs. Some employers may expect you to have experience in customer service, catering or hospitality work.

You could start with a weekend or temporary job to build up your skills.

More Information

Further information

You can get more details about working in counter service from the Hospitality Guild.

What it takes

Skills and knowledge

You'll need:

  • patience and the ability to remain calm in stressful situations
  • customer service skills
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • the ability to accept criticism and work well under pressure
  • to be flexible and open to change
  • knowledge of food production methods
  • knowledge of public safety and security
  • to be able to carry out basic tasks on a computer or hand-held device

What you'll do

Day-to-day tasks

Your daily duties may include:

  • giving advice about food content and menu choices
  • handling raw and cooked food safely
  • working quickly and accurately to maximise sales
  • keeping eating and serving areas clean and tidy
  • operating a till and vending machines
  • handling customer enquiries and complaints

Working environment

You could work at a store or at a restaurant.

Your working environment may be hot and noisy.

You may need to wear a uniform.

Career path and progression

With experience, you could become a supervisor or manager.

Current opportunities

Apprenticeships In England

Apprentice Pharmacy Assistant

  • Wage: £240.00 Weekly
  • Location: Yeovil

Food & Beverage Apprentice

  • Wage: £182.00 Weekly
  • Location: Torquay

Courses In England

Level 1 Hospitality Certificate

  • Provider: WORKPAYS LIMITED
  • Start date: 01 December 2020
  • Location: DERBY

Level 1 Hospitality Certificate

  • Provider: WORKPAYS LIMITED
  • Start date: 01 November 2020
  • Location: CHESTERFIELD

Jobs In the United Kingdom

The Find a job service can help you with your search for jobs and send alerts when new jobs become available.

Skills assessment

Take an assessment to learn more about your skills and the careers that might suit you.

Get help using this service

Call 0800 100 900 or use webchat

8am to 10pm, 7 days a week

More ways to contact us

Is this page useful?

Yes No

Thank you for your feedback.

Thank you for your feedback. Click here if you'd like to let us know how we can improve the service.