Counter service assistant

Counter service assistants greet, serve and take payment from customers buying food and drink.

Average salary (a year)

£12,000 Starter


£19,000 Experienced

Typical hours (a week)

40 to 42 a week

You could work

evenings / weekends / bank holidays on split shifts

How to become a Counter service assistant

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly


You could take a course like a Level 1 or 2 Certificate in Food and Beverage Service or Hospitality and Catering.

Entry requirements

There are no set entry requirements for this route.

More information


You could do an intermediate apprenticeship in customer service or one as a hospitality team member.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

More information

Direct application

You could apply directly for jobs. Some employers may expect you to have experience in customer service, catering or hospitality work.

You could start with a weekend or temporary job to build up your skills.

More information

Further information

You can get more details about working in counter service from the Hospitality Guild.

What it takes

Skills and knowledge

You'll need:

  • patience and the ability to remain calm in stressful situations
  • customer service skills
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • the ability to accept criticism and work well under pressure
  • to be flexible and open to change
  • knowledge of food production methods
  • knowledge of public safety and security
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

What you'll do

Day-to-day tasks

Your daily duties may include:

  • giving advice about food content and menu choices
  • handling raw and cooked food safely
  • working quickly and accurately to maximise sales
  • keeping eating and serving areas clean and tidy
  • operating a till and vending machines
  • handling customer enquiries and complaints

Working environment

You could work at a store or at a restaurant.

Your working environment may be hot and noisy.

You may need to wear a uniform.

Career path and progression

With experience, you could become a supervisor or manager.

Training opportunities

Apprenticeships In England

Farmfoods Retail Apprenticeship

  • Wage : £210.00 Weekly
  • Location: Pontefract WF8 1PE

Apprentice Chef - Britannia - Northampton

  • Wage : £177.00 Weekly
  • Location: Northampton NN4 7AA

Courses In England

Certificate in Hospitality and Catering Principles (Hospitality Services)

  • Provider: Vocational Skills Solutions Limited
  • Start date: 01 January 2019
  • Location: Bury

Get help using this service

Call 08000 150 950

8am to 10pm, 7 days a week

More ways to contact us

Is this page useful?

Yes No