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Waiter

Alternative titles for this job include Waitress, waiting staff, server

Waiters serve food and drinks to customers in restaurants and cafes, take orders and handle payments.

Average salary (a year)

£12,000 Starter

to

£22,000 Experienced

Typical hours (a week)

39 to 41 a week

You could work

evenings / weekends / bank holidays on shifts

How to become

How to become a waiter

You can get into this job through:

  • a college course
  • an apprenticeship
  • volunteering
  • applying directly

College

You could prepare for this job by doing a college course to get some of the skills you'll need. Courses include:

  • Level 1 Award in Introduction to Employment in the Hospitality Industry
  • Level 1 Certificate in Food and Beverage Service
  • Level 2 Diploma in Professional Food and Beverage Service

Entry requirements

You may need:

  • 2 or fewer GCSEs at grades 3 to 1 (D to G), or equivalent, for a level 1 course
  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course

More Information

Apprenticeship

You could get into this job through a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Volunteering

You could volunteer in a cafe run by a local community organisation or a charity like the Royal Voluntary Service. This will help you to develop your skills before you apply for paid work.

You can find more volunteering opportunities through Do It.

Direct Application

You can apply for jobs without experience, though you'll have an advantage if you've worked in customer service before. Your employer will train you on the job.

More Information

Further information

You can get more details about working as a waiter from the Hospitality Guild.

What it takes

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • excellent verbal communication skills
  • a desire to help people
  • active listening skills
  • a good memory
  • to be able to carry out basic tasks on a computer or hand-held device

What you’ll do

What you'll do

Day-to-day tasks

In this role you could:

  • greet customers as they arrive and show them to their table
  • give out menus and take orders for food and drinks
  • answer questions about menu items and give advice on ingredients
  • take food orders to kitchen staff
  • serve food and drinks
  • make sure customers are happy with their meals and handle any complaints
  • clear away used dishes and cutlery from tables
  • deal with bill payments
  • make sure tables are clean and tidy for the next customers

Working environment

You could work at a restaurant.

Your working environment may be hot, humid and noisy.

You may need to wear a uniform.

Career path and progression

Career path and progression

You could specialise in fine dining and silver service waiting at formal events like weddings and banquets.

With experience you may be able to progress to head waiter or restaurant supervisor.

You may also be able to go into related areas of work like restaurant and kitchen management or stock purchasing.

Current opportunities

Current opportunities

Apprenticeships In England

Apprentice Hospitality Crew Member

  • Wage: £225.00 - £270.00 Weekly
  • Location: Bristol

Customer Service Assistant Apprentice

  • Wage: £12,000.00 Annually
  • Location: Manchester
Find apprenticeships near you

Courses In England

Diploma in Professional Food and Beverage Service

  • Provider: UNIVERSITY COLLEGE BIRMINGHAM
  • Start date: 06 September 2021
  • Location: Birmingham

Diploma in Food and Beverage Service

  • Provider: FURNESS COLLEGE
  • Start date: 01 September 2021
  • Location: BARROW-IN-FURNESS
Find courses near you

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