Victim care officer

Alternative titles for this job include Witness support officer

Victim care officers support people who've been affected by crime.

Average salary (a year)

£16,000 Starter

to

£25,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends flexibly

How to become a Victim care officer

You can get into this job through:

  • volunteering 
  • applying directly

Volunteering and experience

A common way into this job is to start as a volunteer with a victim or witness care organisation like Victim Support. You can also search for volunteering opportunities through general volunteering organisations like Do-it and NCVO.

As a volunteer, you would receive training, which would help you to develop your communication and listening skills, as well as the knowledge and understanding you need to support victims.

To volunteer, you normally need to be over 18 and of good character, with a caring nature and non-judgemental attitude. The ability to communicate in a second community-based language could be useful in some situations.

You may need between 1 and 2 years' experience as a volunteer before being considered for paid work.

Direct application

You can move into this career if you have experience from related areas, like working with vulnerable adults in social services, a community setting or through counselling.

Experience of working in the justice system, for instance with the police, courts or prisons, would also be useful.

More information

Further information

You can get more details about this career from Victim Support.

What it takes

Skills and knowledge

You'll need:

  • counselling skills including active listening and a non-judgemental approach
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • to enjoy working with other people
  • customer service skills
  • knowledge of psychology
  • the ability to accept criticism and work well under pressure
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

Restrictions and requirements

You'll need to:

What you'll do

Day-to-day tasks

You’ll support clients at their home or over the phone. On a daily basis you could be:

  • reassuring clients that the events were not their fault and their reactions are normal
  • getting a personal attack alarm for someone who feels unsafe
  • arranging for a Police Community Support Officer to visit
  • providing an objective viewpoint, possibly including information on legal processes
  • training and supervising volunteers
  • making sure that clients have access to other relevant services and agencies

Working environment

You could work in an office or at a client's home.

Your working environment may be emotionally demanding.

Career path and progression

With experience, you could become a senior victim care officer, unit or area manager, with responsibilities for a number of centres, staff and volunteers. 

You could also move into witness care, with a greater focus on the legal and judicial system and making sure witnesses attend court.

Training opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a Victim care officer right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Uniformed Public Services

  • Provider: Gloucestershire College
  • Start date: 09 September 2019
  • Location: Gloucestershire

Uniformed Public Services Level 3 Diploma

  • Provider: Chichester College Group
  • Start date: 02 September 2019
  • Location: Chichester

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