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Family support worker

Alternative titles for this job include Family link worker

Family support workers offer tailored help to families and carers, and give advice on how to promote their children's learning and development.

Average salary (a year)

£24,000 Starter

to

£36,000 Experienced

Typical hours (a week)

21 to 37 variable

You could work

evenings / weekends / bank holidays away from home

How to become

Explore the different ways to get into this role.

How to become

You can get into this job through:

  • a college course
  • an apprenticeship
  • volunteering
  • applying directly

College

You could do a college course to learn some of the skills and knowledge you need in this job. 

Courses include:

  • health and social care
  • children and young people's workforce
  • children's learning and development

Entry requirements

Entry requirements for these courses vary.

More Information

Apprenticeship

You could apply to do an apprenticeship with an organisation that works with families, such as:

  • Peer Worker Level 3 Advanced Apprenticeship
  • Children, Young People and Families Practitioner Level 4 Higher Apprenticeship
  • Early Intervention Practitioner Level 4 Higher Apprenticeship

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) and A levels, or equivalent, for a higher or degree apprenticeship

More Information

Volunteering

You'll normally need some experience to apply for training or jobs as a family support worker.

You can get this by volunteering or finding paid work with:

  • children's homes or youth projects
  • nurseries
  • family refuge centres
  • probation services
  • family community centres
  • mental health services

You can find volunteering opportunities listed on Do It and the National Council for Voluntary Organisations (NCVO).

Direct Application

You can apply directly for family support worker jobs if you have experience of working with children, young people or families.

You'll also usually need a minimum of a level 3 qualification in:

  • childcare or child development
  • social work or social care
  • counselling
  • youth work
  • education

More Information

Career tips

The ability to speak a second language used by groups in the community may be useful for some jobs.

Further information

You can find out more about careers in support work from Think Care Careers.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • counselling skills including active listening and a non-judgemental approach
  • sensitivity and understanding
  • patience and the ability to remain calm in stressful situations
  • to be flexible and open to change
  • the ability to work well with others
  • the ability to accept criticism and work well under pressure
  • excellent verbal communication skills
  • a desire to help people
  • to be able to use a computer and the main software packages competently

Restrictions and Requirements

You'll need to:

For many roles you'll need a driving licence.

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

As a family support worker, you could:

  • speak to families to understand what type of support they need
  • create plans to help families deal positively with the challenges they face
  • introduce play and learning activities for parents and children
  • give tailored support to children with complex social and emotional needs
  • help children to develop language and communication skills
  • help families to develop their parenting skills
  • work with nurseries, schools and other partner agencies
  • follow safeguarding procedures at all times
  • help families get access to other support services
  • support clients in family panel and court hearings

Working environment

You could work at a client's home, at a school, in an office or in a court.

Your working environment may be emotionally demanding.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience and training, you could specialise in working with:

  • family members addicted to alcohol or drugs
  • parents who are in hospital or prison
  • people who have relationship or money problems

You could also:

  • lead a team of family support workers
  • manage a family centre or refuge
  • move into social work

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

Lead Adult Care Worker Apprentice

  • Wage: £18,252 a year Annually
  • Location: TREGONIGGIE INDUSTRIAL ESTATE, FALMOUTH

Adult Care Apprenticeship

  • Wage: £14,722.50 to £23,809.50 a year Annually
  • Location: Canterbury, Kent

Courses In England

Health & Social Care

  • Provider: PETROC
  • Start date: 07 September 2026
  • Location: Barnstaple

Health and Social Care

  • Provider: KENTON SCHOOL
  • Start date: 01 September 2026
  • Location: NEWCASTLE UPON TYNE

Jobs In the United Kingdom

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