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Credit controller

Alternative titles for this job include Debt collection agent

Credit controllers help firms get the money they are owed from businesses and individuals.

Average salary (a year)

£16,000 Starter

to

£28,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends on shifts

How to become

Explore the different ways to get into this role.

How to become a credit controller

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

College

You could do a college course that may give you some of the skills required to do this job. Courses include:

  • Level 3 Certificate or Diploma in Financial Studies
  • Level 2 or 3 Diploma in Credit Management

Entry requirements

Entry requirements for these courses vary.

More Information

Apprenticeship

You may be able to get into this role through a credit controller, or accounts and finance assistant, intermediate apprenticeship.

You could also do an advanced apprenticeship for credit controllers and debt collection specialists.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship

More Information

Direct Application

You can apply directly to be a credit controller, as many large companies will train you on the job. The qualifications and experience you'll need will vary, but most employers will expect you to have:

  • 3 to 5 GCSEs at grades 9 to 4 (A* to C), including maths, and sometimes college qualifications
  • the ability to use spreadsheets and computerised accounts packages
  • experience of office administration or customer service work

A qualification in bookkeeping or accounts can also be useful.

You may be able to move into credit control after getting experience in accounts, finance or debt collecting.

More Information

Further information

You can get more details on working in credit control, and specialist in-work qualifications, from the Chartered Institute of Credit Management.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • patience and the ability to remain calm in stressful situations
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • ambition and a desire to succeed
  • administration skills
  • persistence and determination
  • excellent verbal communication skills
  • to be able to use a computer and the main software packages competently

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

In this role you could:

  • contact individuals or business customers when payment is overdue
  • check credit records and trace missing debtors
  • set up repayment plans and work with debt counsellors
  • set up and maintain customer files
  • process payments
  • start legal proceedings if debts are not paid within an agreed time
  • liaise with solicitors and bailiffs

Working environment

You could work in an office or in a contact centre.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience and professional qualifications, you could be promoted to credit manager.

You could also start your own collection agency or set up as a freelance field collection agent.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

AAT Apprenticeship Level 3

  • Wage: £144.30 Weekly
  • Location: Portsmouth

Accounts Assistant Apprentice

  • Wage: £146.25 Weekly
  • Location: St. Helens

Courses In England

Financial Studies

  • Provider: JOHN COLET SCHOOL
  • Start date: 01 September 2021
  • Location: Aylesbury

Financial Studies

  • Provider: THE LEIGH ACADEMY
  • Start date: 01 September 2021
  • Location: Dartford

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