You could do a Level 3 Certificate or Diploma in Financial Studies.
Entry requirements
Entry requirements for these courses vary.
Credit controller
Alternative titles for this job include Debt collection agent
Credit controllers help firms get the money they are owed from businesses and individuals.
Average salary (a year)
£16,000 Starter
to£30,000 Experienced
Typical hours (a week)
38 to 40 a week
You could work
evenings / weekends on shifts
How to become a credit controller
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
Apprenticeship
You may be able to get into this role through a credit controller or accounts and finance assistant intermediate apprenticeship, or advanced apprenticeship for credit controllers and debt collection specialists.
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
- 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths, for an advanced apprenticeship
More information
Direct application
You can apply directly to be a credit controller, as many large companies will train you on the job. The qualifications and experience you'll need will vary, but most employers will expect you to have:
- 3 to 5 GCSEs at grades 9 to 4 (A* to C), including maths, and sometimes college qualifications
- the ability to use spreadsheets and computerised accounts packages
- experience of office administration or customer service work
A qualification in bookkeeping or accounts can also be useful.
You may be able to move into credit control after getting experience in accounts, finance or debt collecting.
More information
Further information
You can get more details on working in credit control, and specialist in-work qualifications, from the Chartered Institute of Credit Management.
What it takes
Skills and knowledge
You'll need:
- customer service skills
- patience and the ability to remain calm in stressful situations
- the ability to accept criticism and work well under pressure
- to be thorough and pay attention to detail
- ambition and a desire to succeed
- administration skills
- persistence and determination
- excellent verbal communication skills
- to be able to carry out basic tasks on a computer or hand-held device
Restrictions and requirements
You'll need to:
- have a full driving licence
What you'll do
Day-to-day tasks
In this role you could be:
- contacting individuals or business customers when payment is overdue
- checking credit records and tracing missing debtors
- setting up repayment plans and working with debt counsellors
- setting up and maintaining customer files
- processing payments
- starting legal proceedings if debts are not paid within an agreed time
- liaising with solicitors and bailiffs
Working environment
You could work in an office or in a contact centre.
Career path and progression
With experience and professional qualifications, you could be promoted to credit manager.
You could also start your own collection agency or set up as a freelance field collection agent.
Current opportunities
Apprenticeships In England
AAT Accounts Apprentice
- Wage : £159.25 Weekly
- Location: Ellesmere Port CH65 3EY
Apprentice Collections (Call Centre) Advisor
- Wage : £10,000.00 Annually
- Location: LS11 9BH
Courses In England
Animal Management
- Provider: SALFORD CITY COLLEGE
- Start date: 01 August 2020
- Location: Eccles
Diploma in Animal Management (120 Credit Top Up)
- Provider: CAPEL MANOR COLLEGE
- Start date: 08 September 2020
- Location: Acton
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