Civil enforcement officer

Alternative titles for this job include Parking enforcement officer, parking warden, traffic warden

Civil enforcement officers make sure drivers follow parking regulations on public streets and in car parks.

Average salary (a year)

£15,000 Starter

to

£35,000 Experienced

Typical hours (a week)

40 to 42 a week

You could work

evenings / weekends / bank holidays on a rota

How to become a Civil enforcement officer

You can get into this job through:

  • applying directly

Direct application

There are no set qualifications to become a civil enforcement officer. Some employers may ask for GCSEs, including English and maths.

Experience of working in a customer service role is highly valued and could help you get into this job.

Your employer will provide introductory training when you start work. This will cover subjects like parking enforcement policy and the traffic regulations act.

More information

Further information

You can find out more about becoming a civil enforcement officer from the British Parking Association.

What it takes

Skills and knowledge

You'll need:

  • patience and the ability to remain calm in stressful situations
  • the ability to work on your own
  • the ability to accept criticism and work well under pressure
  • to be thorough and pay attention to detail
  • to be flexible and open to change
  • excellent verbal communication skills
  • knowledge of English language
  • legal knowledge including court procedures and government regulations
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

Restrictions and requirements

You'll need to:

  • have a driving licence for some jobs

What you'll do

Day-to-day tasks

Your day-to-day duties may include:

  • patrolling streets and car parks, checking regulations are being followed
  • giving advice to the public on parking regulations and facilities
  • checking parking tickets and issuing Penalty Charge Notices (PCNs)
  • writing simple reports and pocket book notes
  • authorising the clamping and removal of vehicles
  • checking parking meters and car park equipment, reporting damage or faults
  • reporting defective signs and road markings or any suspect vehicles
  • attending court or a tribunal if a parking ticket is being disputed
  • working with other professionals like police community support officers or the police, to report crimes or anti-social behaviour

You'll be using equipment like:

  • hand-held computers and printers for recording and issuing PCNs
  • two-way radios, or mobile phones, to keep in contact with supervisors
  • cameras to record vehicles that are breaking parking regulations

Working environment

You could work at a car park or on the streets.

Your working environment may be outdoors in all weathers and physically and emotionally demanding.

You may need to wear a uniform.

Career path and progression

With experience and further training you could progress to a senior enforcement officer, supervisor or parking manager role.

The British Parking Association has details of professional parking qualifications.

Training opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a Civil enforcement officer right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Uniformed Public Services (Level 2)

  • Provider: Nottingham College
  • Start date: 04 September 2019
  • Location: Nottingham

Level 3 Diploma/Extended Diploma in Uniformed Public Services

  • Provider: WAKEFIELD COLLEGE
  • Start date: 01 September 2019
  • Location: Wakefield

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