Resort representative

Alternative titles for this job include Holiday rep, customer services rep, overseas rep

Resort representatives look after holidaymakers during their stay.

Average salary (a year)

£5,500 Starter

to

£9,500 Experienced

Typical hours (a week)

28 to 30 a week

You could work

evenings / weekends / bank holidays on shifts

How to become a Resort representative

You can get into this job through:

  • a university course
  • a college course
  • applying directly

University

You could do a foundation degree, higher national diploma or degree in a subject like travel and tourism, although this isn't essential for this role.

Entry requirements

You'll usually need:

  • 1 or 2 A levels for a foundation degree or higher national diploma
  • 2 to 3 A levels for a degree

More information

College

You can do a college course like a Level 2 Diploma in Travel and Tourism, which you may find useful when looking for work.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course

More information

Direct application

To apply directly for resort representative jobs, you'll usually need:

  • to be 18 years old
  • experience of working with the public
  • four GCSEs at grades 9 to 4 (A* to C) including English and maths

To work as a children's representative you would usually be expected to have a qualification in childcare, like a Level 2 Certificate for Children and Young People’s Workforce.

More information

Career tips

You may need specialist knowledge or skills for some holiday jobs, for example, as a winter sports representative you may need to be able to ski at an advanced level.

It can also help if you have a good working knowledge of one or more foreign languages.

Further information

You can get more details on working in the travel industry from Careers That Move.

What it takes

Skills and knowledge

You'll need:

  • the ability to sell products and services
  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to accept criticism and work well under pressure
  • persistence and determination
  • to enjoy working with other people
  • to be flexible and open to change
  • administration skills
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

What you'll do

Day-to-day tasks

Your day-to-day duties may include:

  • meeting groups of holiday-makers when they arrive at the airport
  • taking holiday-makers by coach to their accommodation
  • holding welcome meetings
  • dealing with enquiries and emergencies
  • keeping an information board up-to-date at each hotel
  • arranging, and sometimes accompanying, excursions and sightseeing trips
  • arranging car or equipment hire
  • being on hand to give advice and deal with emergencies

Working environment

You could work in a hotel or in holiday accomodation.

You may need to wear a uniform.

Career path and progression

You could progress to senior resort representative or regional manager.

You could go on to work in tourist information centres, or for tourist boards or travel agencies.

You could also become a self-employed tour guide.

Training opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a Resort representative right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

Award for Resort Representatives (Sept start)

  • Provider: NEW COLLEGE SWINDON
  • Start date: 18 September 2019
  • Location: Swindon

Travel & Tourism Programme: L2 NCFE Resort Reps L2 Award

  • Provider: EAST SUSSEX COLLEGE GROUP
  • Start date: 09 September 2019
  • Location: Lewes

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