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Communication support worker

Alternative titles for this job include CSW, sign language support worker

Communication support workers help deaf students in schools, colleges and universities.

Average salary (a year)

£21,000 Starter

to

£32,000 Experienced

Typical hours (a week)

30 to 37 term time

You could work

between 8am and 6pm

How to become

Explore the different ways to get into this role.

How to become

You can get into this job through:

  • a university course
  • a college course
  • working towards this role
  • training with a professional body

University

You can study for a British Sign Language and deaf studies degree at university though this is not essential to work as a communication support worker.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English
  • 2 to 3 A levels, or equivalent, for a degree

More Information

College

Employers will expect you to have a minimum of a level 3 sign language qualification, which can be done at college. Courses include:

  • Level 3 Award In Signing and Receiving Skills in British Sign Language
  • Level 3 Certificate in British Sign Language
  • Level 3 Certificate in Working Effectively with Deafblind Manual

You'll normally need to complete a level 2 sign language course to move on to level 3.

You can do further qualifications at higher levels once you start work.

Entry requirements

Entry requirements for these courses vary.

More Information

Work

You may be able to find a job as an assistant communication support worker and complete a qualification while working.

Volunteering

Volunteering with children and young people, who are deaf or have hearing loss issues, is a good way to get experience and may be helpful when you apply for jobs.

Other Routes

You can do sign language training with Signature, leading to a Level 3 Certificate in Professional Communication Support.

More Information

Career tips

Some jobs are term-time only and a working week can vary from a few hours up to full time. Advertised pay rates are often listed as full-time equivalent (FTE). Actual pay will depend on the number of hours worked.

Further information

You can get more advice about careers in British Sign Language from Signature.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • knowledge of British Sign Language and English
  • ability to support learning and teaching
  • to enjoy working with other people
  • sensitivity and understanding
  • to be flexible and open to change
  • excellent verbal communication skills
  • knowledge of psychology
  • customer service skills
  • to be able to use a computer and the main software packages competently

Restrictions and Requirements

You'll need to:

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

As a communication support worker, you could:

  • provide support to students who are deaf or have partial hearing loss
  • use techniques like sign language, lipspeaking and note-taking
  • interpret between spoken English and sign language
  • assist students with adaptive technology and specialist communication equipment
  • adapt learning materials for use by deaf students
  • provide training for other staff and students
  • promote awareness of the needs of deaf students

Working environment

You could work at a school, at a special needs school, at a college or at a university.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience, you could:

You may find some opportunities to use your signing skills in theatre, TV, online productions and the courts service.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

We can't find any apprenticeship vacancies in England for a communication support worker right now.

The Find an apprenticeship service can help you with your search, send alerts when new apprenticeships become available and has advice on how to apply.

Courses In England

BSL Taster

  • Provider: NORTH SOMERSET COUNCIL
  • Start date: Flexible
  • Location: Weston-super-Mare

British Sign Language-Unit 102 & 103

  • Provider: HILLINGDON LONDON BOROUGH COUNCIL
  • Start date: 07 January 2027
  • Location: Uxbridge

Jobs In the United Kingdom

The Find a job service can help you with your search for jobs and send alerts when new jobs become available.

Skills assessment

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