This course is aimed at learners who want to pursue a career in customer service. Through a combination of face-to-face taughts lessons and a work experience placement, learners are able to develop key skills, knowledge and behaviours required to become a successful customer service assistant, and then apply these in a real life working environment. Learners will also recieve career information advice and guidance informing them about careers available in the industry. This will include attending employer talks and visiting workplaces for taster days.
Course details
| Qualification name | Certificate in Customer Service (RQF) |
|---|---|
| Qualification level | 2 |
| Awarding organisation | Highfield Qualifications |
| Learning method | Classroom based |
| Course hours | Full-time |
| Course start date | Flexible |
| Cost | £0.00 |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
No entry requirements
View the key features of this course.
Effective Communication in Customer Service The Principles of Customer Service Careers in Customer Service Customer Service Products and Services Customer Service Expectations Social Media Legislation and Codes of Practice Personal Development Plans
Understand how the course will be delivered.
Classroom based activities Workplace environment
Find out what material you will need.
No resources required from the learner
Find out more about exams, assignments and assessments.
Written assignments Group and individual projects
Higher level course Apprenticeship Full time work
| Name | Juniper Training - Derby |
|---|---|
| Address |
Office 1-5 Ground Floor
Prosperity House Gower Street Derby Derbyshire DE1 1SB Find on Google maps |
| enquiries@junipertraining.co.uk | |
| Phone | 01332 224386 |
| Website | http://www.junipertraining.co.uk |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| Juniper Training - Telford | View course | |
| Juniper Training - Wednesbury | View course | |
| Juniper Training - Chesterfield | View course | |
| Juniper Training - Wolverhampton | View course | |
| Juniper Training - Brierley Hill | View course | |
| Juniper Training - Leicester | View course |
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.