This course is designed for 16–18-year-olds who want to develop the skills and confidence needed to deliver excellent customer service across a wide range of industries. The City & Guilds Level 2 Certificate in Customer Service provides learners with the knowledge and practical skills required to meet customer needs, communicate effectively and provide a positive customer experience. Customer service skills are valued across almost every sector, making this qualification an excellent choice for learners interested in careers in business, retail, administration, hospitality, contact centres and a wide range of customer-facing roles.
Course details
| Qualification name | Certificate in Customer Service |
|---|---|
| Qualification level | 2 |
| Awarding organisation | City & Guilds of London Institute |
| Learning method | Classroom based |
| Course hours | Full-time |
| Course start date | 14th September 2026 |
| Cost | £0.00 |
| Cost description | This course is free for young people aged 16–18 and young adults aged 19–24 who have an Education, Health and Care Plan (EHCP). If you're unsure whether you're eligible, please contact our team, who will be happy to provide advice and support. |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
There are no formal entry requirements for this qualification.
View the key features of this course.
Topics may include: Principles of excellent customer service Understanding customer needs and expectations Effective communication skills Building positive customer relationships Handling customer queries and complaints Problem-solving and conflict resolution Promoting products and services Working professionally and responsibly Developing employability and workplace skills
| Name | Stockport Skills Centre |
|---|---|
| Address |
1st Floor, Graylaw House
Chestergate Stockport Greater Manchester SK1 1LZ Find on Google maps |
| stockport@gceducationandskills.ac.uk | |
| Phone | 01614767400 |
| Website | https://www.gceducationandskills.ac.uk/ |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| Tameside Skills Centre | 14th September 2026 | View course |
| Manchester Skills Centre | 14th September 2026 | View course |
| Salford Skills Centre | 14th September 2026 | View course |
| Wigan Skills Centre | 14th September 2026 | View course |
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.