You could take an introductory course like:
- Level 1 Certificate in Customer Service
- Level 2 Certificate in Contact Centre Operations
Entry requirements
Entry requirements for these courses vary.
Telephonists, or switchboard operators, answer and connect calls and take messages.
£12,000 Starter
to£24,000 Experienced
38 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You could take an introductory course like:
Entry requirements for these courses vary.
You could do an intermediate apprenticeship in customer service.
You'll usually need:
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
Temporary work can be a useful way to get started in this career and can lead to permanent jobs.
You'll need:
Your day-to-day tasks will vary with the type of organisation you work for, but may include:
You could work in a contact centre, in a reception area or in an office.
With experience you could apply for jobs in a related area. You could apply for work as an administrator, customer services specialist or customer services supervisor.
The Find a job service can help you with your search for jobs and send alerts when new jobs become available.
Take an assessment to learn more about your skills and the careers that might suit you.
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