How to become a telephonist
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
You could take an introductory course like:
- Level 1 Certificate in Customer Service
- Level 2 Certificate in Contact Centre Operations
Entry requirements for these courses vary.
You could do an intermediate apprenticeship in customer service.
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
Temporary work can be a useful way to get started in this career and can lead to permanent jobs.