How to become a patient transport service controller

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly


Good computer skills and a typing qualification could be useful to get into this job, for example:

  • Level 2 Award in Touch Typing
  • Level 2 ECDL Award in IT User Skills

Entry requirements

There are no set entry requirements for this route.

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You could get into this job by doing an intermediate apprenticeship in customer service.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

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Paid or unpaid experience of working in healthcare would be useful. You could contact the voluntary services co-ordinator or manager at your local NHS trust for advice about opportunities.

Direct Application

You could apply directly to work as a patient transport service controller.

Each employer sets their own entry requirements, though it may help your application if you have:

  • GCSEs grade 9 to 4 (A* to C) in English, maths and science
  • experience in a customer care role, like a call centre operator
  • a good knowledge of local geography
  • good keyboard and computer skills

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Career tips

Some understanding of medical terms and the ability to speak a community language could be useful.

Further information

You can find out more about working as a patient transport service controller from Health Careers and your local ambulance trust.

What it takes

Skills and knowledge

You'll need:

  • knowledge of transport methods, costs and benefits
  • customer service skills
  • leadership skills
  • the ability to accept criticism and work well under pressure
  • the ability to work well with others
  • to be thorough and pay attention to detail
  • to be flexible and open to change
  • patience and the ability to remain calm in stressful situations
  • to be able to use a computer and the main software packages competently

Restrictions and Requirements

You'll need to:

What you'll do

Day-to-day tasks

As part of your day-to-day duties, you could:

  • deal with requests for transport from patients, relatives and healthcare professionals
  • take patients’ details and making sure they’re recorded accurately
  • make decisions on the best use of vehicles and drivers
  • book transport slots

Working environment

You could work in an office.

Career path and progression

With experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.

You could also move into training. 

Current opportunities

Apprenticeships In England

Customer Engagement Apprentice

  • Wage: £12,400.00 Annually
  • Location: Mansfield

Courses In England

NVQ Certificate in Business and Administration

  • Start date: 01 September 2021
  • Location:

Diploma Level 2 BA

  • Start date: 01 November 2020
  • Location:

Jobs In the United Kingdom

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