How to become a patient transport service controller
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
Good administration, computer skills or a typing qualification could be useful to get into this job, for example:
- Level 2 Award in Touch Typing Skills
- Level 2 or 3 ECDL Award in IT User Skills
- Level 2 or 3 in Business Administration
There are no set entry requirements for this route.
You could get into this job by doing an intermediate apprenticeship in customer service.
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
Paid or unpaid experience of administration in a clinical setting or work in other healthcare roles would be useful. You could contact the voluntary services co-ordinator or manager at your local NHS trust for advice about opportunities.
You could apply directly to work as a patient transport service controller.
Each employer sets their own entry requirements, though it may help your application if you have:
- GCSEs grade 9 to 4 (A* to C) in English, maths and science
- experience in a customer care role, like a call centre operator
- a good knowledge of local geography
- good keyboard and computer skills
Some understanding of medical terms and the ability to speak a community language could be useful.
When applying for jobs, you'll be expected to have an understanding of how NHS values apply in your work.
You can find out more about working as a patient transport service controller from Health Careers and your local ambulance trust.