How to become
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
College
Good administration, computer skills or a typing qualification could be useful to get into this job, for example:
- Level 2 Award in Touch Typing Skills
- Level 2 or 3 ECDL Award in IT User Skills
- Level 2 or 3 in Business Administration
Entry requirements
There are no set entry requirements for this route.
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Apprenticeship
You could get into this job by doing an intermediate apprenticeship in customer service.
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
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Volunteering
You'll find it helpful to get some work experience in healthcare before you apply for jobs or training.
Direct Application
You could apply directly to work as a patient transport service controller.
Each employer sets their own entry requirements, though it may help your application if you have:
- GCSEs grade 9 to 4 (A* to C) in English, maths and science
- experience in a customer care role, like a call centre operator
- a good knowledge of local geography
- good keyboard and computer skills
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Career tips
Some understanding of medical terms and the ability to speak a community language could be useful.
When applying for jobs, you'll be expected to have an understanding of how NHS values apply in your work.
Further information
You can find out more about working as a patient transport service controller from Health Careers and your local ambulance trust.