Insurance loss adjuster

Insurance loss adjusters investigate large or complicated claims for insurance companies.

Average salary (a year)

£15,000 Starter


£80,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends occasionally

How to become an Insurance loss adjuster

You can get into this job through:

  • a university course
  • an apprenticeship
  • working towards this role


You could take a degree before applying for a place on an insurance company's graduate training scheme. Relevant degrees include:

  • business studies
  • finance
  • surveying
  • engineering

It'll help to get some relevant work experience whilst you're studying, for example through an internship.

Entry requirements

You'll usually need:

  • 2 to 3 A levels for a degree

More information


You may be able to start by doing a higher apprenticeship for insurance professionals or a senior insurance professional degree apprenticeship.

Entry requirements

You'll usually need:

  • 5 GCSEs at grades 9 to 4 (A* to C) and college qualifications like A levels for a higher or a degree apprenticeship

More information


You could move into loss adjusting after getting experience as a claims technician or assistant loss adjuster with an insurance company.

You could also complete qualifications while you're working in insurance through a professional body like the Chartered Institute of Loss Adjusters.

More information

Further information

You can find out more about working and training in loss adjusting through the Chartered Institute of Loss Adjusters and the Chartered Insurance Institute.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • to be thorough and pay attention to detail
  • the ability to accept criticism and work well under pressure
  • knowledge of English language
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • the ability to use your initiative
  • excellent verbal communication skills
  • You will be expected to use a computer confidently as part of this job.

What you'll do

Day-to-day tasks

Your day-to-day duties could include:

  • visiting sites to survey damage
  • interviewing customers
  • gathering evidence, like security camera footage or police reports
  • requesting reports from specialists, like building surveyors
  • checking that policies cover losses and customers are claiming a reasonable amount
  • organising clean-up operations, or arranging building repairs
  • making further investigations if you suspect fraud
  • giving evidence in court
  • presenting reports and recommendations to insurers
  • advising claimants on how to avoid further losses

Working environment

You could work in an office or from home.

Your working environment may be you'll travel often and emotionally demanding.

You may need to wear safety clothing.

Career path and progression

With experience, you could specialise in a particular type of claim, move into management, or work overseas for a global business.

You could become self-employed and work freelance. If you become a chartered loss adjuster, you could set up your own practice and run your own company.

Training opportunities

Apprenticeships In England

Insurance Apprenticeship Programme – Financial Lines (FINEX)

  • Wage : £365.38 Weekly
  • Location: Ipswich IP1 1TD

Insurance Apprenticeship Programme – Financial Lines (FINMAR)

  • Wage : £365.38 Weekly
  • Location: Ipswich IP1 1TD

Courses In England

Sewing - Garment Making - Beginners & Improvers

  • Start date: 17 January 2019
  • Location: WEST MOLESEY

DSLR Camera for Film Making Workshop

  • Provider: Richmond And Hillcroft Adult And Community College
  • Start date: 20 January 2019
  • Location: Richmond

Get help using this service

Call 08000 150 950

8am to 10pm, 7 days a week

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