How to become a hotel receptionist
You can get into this job through:
- a college course
- an apprenticeship
- working towards this role
- applying directly
College
You could do a college course to give you some of the knowledge and skills needed for this job.
Courses include:
- Level 2 Certificate or Level 3 Diploma in Hospitality
- Level 2 Certificate or Level 3 Diploma in Customer Service
Entry requirements
You'll usually need:
- 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
- 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course
More Information
Apprenticeship
You can get into this job through an intermediate apprenticeship for:
- hospitality team members
- customer services practitioners
Entry requirements
You'll usually need:
- some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship
More Information
Work
You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.
Direct Application
You can apply directly for this job if you've got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.
Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English.
More Information
Career tips
You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.
Further information
You'll find more on careers and training in the hotel industry from the Hospitality Guild.