Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.
£12,500 Starter
to£24,000 Experienced
38 to 40 a week
evenings / weekends / bank holidays on shifts
You can get into this job through:
You can do a college course like a Level 2 Certificate or Level 3 Diploma in Hospitality.
You'll usually need:
You can get into this job through a hospitality team member intermediate apprenticeship.
You'll usually need:
You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.
You can apply directly for this job if you've got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.
Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English.
You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.
You'll find more on careers and training in the hotel industry from the Hospitality Guild.
You'll need:
In this role you could be:
You could work in a hotel.
You may need to wear a uniform.
With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.
You might decide to move outside the hospitality industry into related areas like customer service and administration.
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