Hotel receptionist

Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.

Average salary (a year)

£12,500 Starter

to

£24,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends / bank holidays on shifts

How to become a Hotel receptionist

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

College

You can do a college course like a Level 2 Certificate or Level 3 Diploma in Hospitality.

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D) for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C) for a level 3 course

More information

Apprenticeship

You can get into this job through a hospitality team member intermediate apprenticeship.

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, for an intermediate apprenticeship

More information

Work

You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.

Direct application

You can apply directly for this job if you've got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.

Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English.

More information

Career tips

You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.

Further information

You'll find more on careers and training in the hotel industry from the Hospitality Guild.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • sensitivity and understanding
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • excellent verbal communication skills
  • administration skills
  • the ability to understand people‚Äôs reactions
  • Being able to use a computer terminal or hand-held device may be beneficial for this job.

What you'll do

Day-to-day tasks

In this role you could be:

  • dealing with bookings
  • completing procedures when guests arrive and leave
  • choosing rooms and handing out keys
  • preparing bills and taking payments
  • taking and passing on messages to guests
  • dealing with special requests from guests (like booking theatre tickets or storing valuable items)
  • answering questions
  • dealing with complaints or problems

Working environment

You could work in a hotel.

You may need to wear a uniform.

Career path and progression

With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.

You might decide to move outside the hospitality industry into related areas like customer service and administration.

Training opportunities

Apprenticeships In England

Food and Beverage (Hospitality) Apprentice

  • Wage : £210.38 Weekly
  • Location: Newquay TR8 4AA

Hospitality Apprentice

  • Wage : £177.00 Weekly
  • Location: Tunbridge Wells TN1 1YB

Courses In England

Customer Service - Level 1

  • Provider: BAES
  • Start date: 13 March 2019
  • Location: BIRMINGHAM

CUSTOMER SERVICE - LEVEL 2 APPRENTICESHIP

  • Provider: Lancaster & Morecambe College
  • Start date: 01 August 2019
  • Location: Lancaster

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