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Hotel receptionist

Alternative titles for this job include

Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.

Average salary (a year)

£14,000 Starter

to

£22,000 Experienced

Typical hours (a week)

38 to 40 a week

You could work

evenings / weekends / bank holidays on shifts

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How to become

Explore the different ways to get into this role.

How to become a hotel receptionist

You can get into this job through:

  • a college course
  • an apprenticeship
  • working towards this role
  • applying directly

College

You could do a college course to give you some of the knowledge and skills needed for this job.

Courses include:

  • Level 2 Certificate or Level 3 Diploma in Hospitality
  • Level 2 Certificate or Level 3 Diploma in Customer Service

Entry requirements

You'll usually need:

  • 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course
  • 4 or 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, for a level 3 course

More Information

Apprenticeship

You can get into this job through an intermediate apprenticeship for:

  • hospitality team members
  • customer services practitioners

Entry requirements

You'll usually need:

  • some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship

More Information

Work

You can start work as an admin assistant or general staff in a hotel and do further training and qualifications on the job.

Direct Application

You can apply directly for this job if you've got good administration and customer service skills. IT skills will also be useful to work with computerised booking and payment systems.

Many employers will want you to have a good standard of general education, including GCSE grades at 9 to 4 (A* to C) in maths and English.

More Information

Career tips

You may find it useful if you can speak a second language, as a lot of hotels get visitors from outside the UK.

Further information

You'll find more on careers and training in the hotel industry from the Hospitality Guild.

What it takes

Find out what skills you’ll use in this role.

What it takes

Skills and knowledge

You'll need:

  • customer service skills
  • sensitivity and understanding
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • excellent verbal communication skills
  • administration skills
  • the ability to understand people’s reactions
  • to be able to use a computer and the main software packages competently

What you’ll do

Discover the day to day tasks you’ll do in this role.

What you'll do

Day-to-day tasks

In this role you could:

  • create a friendly and welcoming atmosphere for guests
  • deal with bookings
  • complete procedures when guests arrive and leave
  • choose rooms and hand over keys
  • prepare bills and take payments
  • answer and pass on calls and email messages
  • handle requests from guests, like booking trips or storing valuables
  • give advice to guests on services or the local area
  • deal with complaints or problems

Working environment

You could work in a hotel.

You may need to wear a uniform.

Career path and progression

Look at progression in this role and similar opportunities.

Career path and progression

With experience and qualifications, you may be able to progress to front office manager or hotel manager. You could also move into different areas of hotel work, like events, sales, personnel or accounts.

You might decide to move outside the hospitality industry into related areas like customer service and administration.

Current opportunities

Find apprenticeships, courses and jobs available near you.

Current opportunities

Apprenticeships In England

Customer Service Practitioner Apprentice (35059)

  • Wage: £195.00 Weekly
  • Location: Bury

Courses In England

Worldhost Principles of Customer Service & City and Guilds Customer Service Level 2

  • Provider: SHIPLEY COLLEGE
  • Start date: 11 October 2021
  • Location: Shipley

Casino and Gaming Customer Service - Level 2

  • Provider: BLACKPOOL AND THE FYLDE COLLEGE
  • Start date: 01 March 2022
  • Location: Blackpool

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