This 2-week programme is designed to support anyone looking for work in a call centre or working remotely from home supporting customer queries and account management.
Course details
| Qualification name | Certificate in Digital Contact Centre Operations |
|---|---|
| Qualification level | 1 |
| Awarding organisation | ETC Awards Limited (Formerly Engineering Training Council Awards Limited) |
| Learning method | Online |
| Course start date | Flexible |
| Cost | £0.00 |
| Cost description | No additional costs are required. |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
Any person who is in receipt of unemployment-related benefits and is aged 19+ on or after 31st August 2023 Earning a low wage (please provide postcode and we can make you aware of the exact wage amount to qualify) Need Valid ID (Such as Passport, Driving/Provisional Licence, Birth certificate) A resident in UK/EU for last 3 years
View the key features of this course.
You'll learn about the systems used to support remote working and the customer service skills to enable online customer account management as well how to effectively dealing with everyday queries, complaints and requests.
Find out more about exams, assignments and assessments.
You will submit written and practical assessments which will be marked by a specialist assessor.
Look at the further opportunities available.
After the course you will be guaranteed an interview with one of our linked business partners.
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.