IT Systems Support - Level 2

IT Systems Support - Level 2 DiplomaThe course provides learners with the foundational knowledge and practical skills needed to install, configure, maintain, and troubleshoot ICT systems. Covering key areas such as customer support provision, computer systems, networking principles, systems architecture, web fundamentals, and ICT installation and configuration, this course equips individuals with the competence to provide effective IT support. Learners will gain expertise in hardware and software troubleshooting, network setup, system security, and web technologies. The course prepares individuals for entry-level roles like IT Support Technician, Help Desk Support, and Network Technician while also serving as a stepping stone for further education and industry certifications.

You will need:Four GCSEs at grade 3 or above, including English Language and Maths or equivalent Level 1 qualificationAll applicants must have an interview and assessment to confirm that the course is suitable for them.

This qualifications will provide underpinning knowledge and recognise skills in Systems Support, and telecommunications in the workplace which will help to tailor employees' knowledge to their specific job role. Topics covered can include:Customer Support ProvisionComputer SystemsNetworking PrinciplesSystems architectureWeb fundamentalsInstall and Configure ICT

You will be assessed via a portfolio of controlled practical assessments. There will also be online testing to assess your key skills.

You could progress onto :ICT BTEC Level 3 Diploma equivalent to two A LevelsICT BTEC Level 3 Extended Diploma (120 Credits) equivalent to three A LevelsAccess to Higher Education Information Technology (IT) Diploma Level 3 A Level 3 Apprenticeship programme