"Are you working in a customer facing role? Do you want employment working with customers on a daily basis? This course will develop your knowledge of the principles of customer service and you will study a variety of units looking at topics such as; * barriers that customers may have * managing customer expectations * understanding different types of customers and looking at different types of organisations * understanding the importance of brand and image * understanding service offer * techniques to deal with challenging customers This qualification is knowledge only, so it will enhance your CV giving you the opportunity to develop your skills or begin your career in customer services."
Course details
| Qualification name | Certificate in Principles of Customer Service (VRQ) |
|---|---|
| Qualification level | 2 |
| Awarding organisation | NCFE |
| Learning method | Online |
| Course start date | 1st May 2024 |
| Cost | £189.00 |
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"To enrol on to this course, you must meet the following eligibility criteria: You must be a Norfolk resident aged 19+ and lived in the UK/EEA for 3 years before the start of the course and have t"