The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry. This will focus on the study of leading a team in a business environment.
Course details
| Qualification name | Certificate in Team Leading Principles |
|---|---|
| Qualification level | 2 |
| Awarding organisation | iCan Qualifications Limited |
| Learning method | Classroom based |
| Course hours | Part-time |
| Course start date | Flexible |
| Cost | £0.00 |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
View the key features of this course.
Team leading responsibilities Managing yourself and providing direction to your team Communicating information and knowledge in the workplace
Understand how the course will be delivered.
Training will take pace in our dedicated training centre, all learners will have access to training facilities and will have the option to access support around classroom hours
Find out what material you will need.
All equipment is provided
Progression
Level 3 Certificate in Principles of Management
Level 3 Diploma in Management
Level 3 Diploma in Management Skills and Knowledge
| Name | Triage Redcar |
|---|---|
| Address |
The Palace Hub
28-29 Esplanade Redcar North Yorkshire TS10 3AE Find on Google maps |
| jasmina@triagecentral.co.uk | |
| Phone | 01642 917015 |
| Website | http://www.triage.net |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| Triage Hartlepool | View course | |
| Triage Northallerton | View course | |
| Triage Sunderland | View course | |
| Triage Darlington | View course | |
| Triage Middlesbrough | View course |
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.