This course is aimed at anyone interested in Customer Service
Course details
| Qualification name | Certificate in Customer Service |
|---|---|
| Qualification level | 2 |
| Awarding organisation | City & Guilds of London Institute |
| Learning method | Classroom based |
| Course hours | Full-time |
| Course start date | 2nd September 2024 |
| Cost description | Please contact Carlisle College for information |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
You must already be working at a level appropriate to the study programme; this will be discussed at interview to see if this is the most suitable course. Please note that entry requirements and course offer can be subject to change at any time
View the key features of this course.
This course focuses on creating opportunities of learning through a range of activities and tasks that challenge and promote a better understanding of self. Building confidence, as well as preparing for the world of work within the customer service sector. Maths and English will also be part of the study programme. Students will learn; Personal learning and development,Money management and independent living skills, Customer service / Retail skills, Maths and English
Understand how the course will be delivered.
The students will study through a variety of methods; written work, discussions, projects, assignments and practical. Students will also attend Maths and English classes on a weekly basis to help them make progress in these two key areas.
Find out what material you will need.
Please check Carlisle College website
Find out more about exams, assignments and assessments.
Following a programme of Unit based criteria linked to Personal learning and development as well as vocational units and Maths and English assessments.
L2 Vocational or Supported Internship (EHCP students only).
| Name | Carlisle College Main Campus |
|---|---|
| Address |
Victoria Place Carlisle Cumbria CA1 1HS Find on Google maps |
| info@carlisle.ac.uk | |
| Phone | 01228 822708 |
| Website | http://www.carlisle.ac.uk |