Course details

Table with course details
Qualification name Certificate in Customer Service
Qualification level 2
Awarding organisation City & Guilds of London Institute
Learning method Classroom based
Course hours Full-time
Course start date 2nd September 2024
Cost description Please contact Carlisle College for information
Attendance pattern Daytime

Discover the learning experience and opportunities you can expect from this course.

This course is aimed at anyone interested in Customer Service

Find out what qualifications and skills you will need for this course.

You must already be working at a level appropriate to the study programme; this will be discussed at interview to see if this is the most suitable course. Please note that entry requirements and course offer can be subject to change at any time

View the key features of this course.

This course focuses on creating opportunities of learning through a range of activities and tasks that challenge and promote a better understanding of self. Building confidence, as well as preparing for the world of work within the customer service sector. Maths and English will also be part of the study programme. Students will learn; Personal learning and development,Money management and independent living skills, Customer service / Retail skills, Maths and English

Understand how the course will be delivered.

The students will study through a variety of methods; written work, discussions, projects, assignments and practical. Students will also attend Maths and English classes on a weekly basis to help them make progress in these two key areas.

Find out what material you will need.

Please check Carlisle College website

Find out more about exams, assignments and assessments.

Following a programme of Unit based criteria linked to Personal learning and development as well as vocational units and Maths and English assessments.

L2 Vocational or Supported Internship (EHCP students only).

Table with course venue details
Name Carlisle College Main Campus
Address Victoria Place
Find on Google maps
Phone 01228 822708
Go to course

Back to results