This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.
Course details
| Qualification name | Certificate in Understanding Excellence in Customer Service for Hospitality |
|---|---|
| Qualification level | 2 |
| Awarding organisation | NCFE |
| Learning method | Classroom based |
| Course hours | Part-time |
| Course start date | Flexible |
| Cost | £0.00 |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
View the key features of this course.
Introduction to the Hospitality Industry Introduction to personal workplace skills Principles of customer service in Hospitality, Leisure, Travel and Tourism Food Safety in Catering Health and Safety in the workplace
Understand how the course will be delivered.
Training will take pace in our dedicated training centre, all learners will have access to training facilities and will have the option to access support around classroom hours
Find out what material you will need.
All equipment is provided
Progression
Level 2 Award for Personal Licence Holders
Level 2 Award in Customer Service Excellence
Level 2 Award in Introduction to Licensed Hospitality Operations
Level 2 Award in Cooking Theory and Practice
Level 2 Apprenticeship in Licensed Hospitality
| Name | Triage Sunderland |
|---|---|
| Address |
UNIT 2E
NORTH SANDS BUSINESS CENTRE SUNDERLAND SR6 0QA Find on Google maps |
| training@triage.net | |
| Phone | 01642 917015 |
| Website | http://www.triage.net |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| Triage Middlesbrough | View course | |
| Triage Hartlepool | View course | |
| Triage Darlington | View course | |
| Triage Northallerton | View course | |
| Triage Redcar | View course |
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.