The purpose of this qualification is to provide you with the knowledge and understanding to progress into, or within, employment in the contact centre operations industry.
Course details
| Qualification name | Certificate in Contact Centre Operations |
|---|---|
| Qualification level | 2 |
| Awarding organisation | NCFE |
| Learning method | Classroom based |
| Course hours | Part-time |
| Course start date | Flexible |
| Cost | £0.00 |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
View the key features of this course.
Principles of health and safety in a contact centre Principles of personal responsibilities and working in a business environment Principles of personal effectiveness in a contact centre Principles of handling incidents through a contact centre Principles of communication and customer service in a contact centre Principles of selling in a contact centre
Understand how the course will be delivered.
Training will take pace in our dedicated training centre, all learners will have access to training facilities and will have the option to access support around classroom hours
Find out what material you will need.
All equipment is provided
Progression
Level 2 Certificate in Team Leading Principles
Level 2 Certificate in Customer Service
| Name | Triage Redcar |
|---|---|
| Address |
The Palace Hub
28-29 Esplanade Redcar North Yorkshire TS10 3AE Find on Google maps |
| jasmina@triagecentral.co.uk | |
| Phone | 01642 917015 |
| Website | http://www.triage.net |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| Triage Northallerton | View course | |
| Triage Sunderland | View course | |
| Triage Hartlepool | View course | |
| Triage Middlesbrough | View course | |
| Triage Darlington | View course |
Speak to an adviser
Wherever you are with your decisions, you can contact us to get advice from a careers adviser.
Call 0800 100 900 or use webchat to talk online.