Retail Works

Level 2 will suit you if you work, or would like to work, in retail and you want to increase your skills, perhaps to prepare for another qualification or a role where you have more responsibility. You can choose either a shorter award or a longer, more comprehensive certificate at Level 2. You need to achieve a minimum of nine credits for the award. For the certificate, you need to achieve four core units, then choose enough optional units to give you at least five credits. Each unit is worth between two and four credits. The range of units includes: Understanding customer service in the retail sector Understanding the retail selling process Understanding how individuals and teams contribute to the effectiveness of a retail business Understanding how a retail business maintains health and safety on its premises.

These qualifications are for anyone who works in or would like to work in retail. You don't need any previous experience or prior qualifications

Multiple Choice Examination