The Diploma in Customer Serviceis designed for those working in a customer service related role, or those who would like to develop knowledge of this area prior to commencing employment.
Course details
| Qualification name | Diploma in Customer Service |
|---|---|
| Qualification level | 2 |
| Awarding organisation | NCFE |
| Learning method | Classroom based |
| Course hours | Full-time |
| Course start date | 1st September 2024 |
| Cost description | 16-19 Are eligibly for free tuition providing they meet eligibility criteria |
| Attendance pattern | Daytime |
Discover the learning experience and opportunities you can expect from this course.
Find out what qualifications and skills you will need for this course.
Four GCSEs at grade 3 including grade 3 English and maths.
View the key features of this course.
The Diploma in Customer Servicecovers topics such as: Delivering customer service, Understanding customers, Principles of Customer Service, Understanding employer organisations, Managing personal performance and development.
Understand how the course will be delivered.
Your Diploma in Customer Service will combine a mix of theoretical and practical learning.
Progression may include a level 3 qualification, an apprenticeship, or relevant employment.
| Name | SCL Hub - Walsall |
|---|---|
| Address |
31 Waterloo Road Wolverhampton WV1 4DJ Find on Google maps |
| applications@wearescl.co.uk | |
| Website | https://scleducation.co.uk/find-a-centre/ |
Other venues and dates
| Venue | Start date | Options |
|---|---|---|
| SCL Hub - West Brom | 1st September 2024 | View course |
| SCL Hub - Dudley | 1st September 2024 | View course |