Course details

Table with course details
Qualification name T Level Digital - Digital Support Services
Qualification level 3
Course start date 3rd September 2024
Duration 2 Years
Learning method Classroom based
Course type T Levels
Cost description T Levels are currently only available to 16-19 year olds. Contact us for details of other suitable courses.

Discover the learning experience and opportunities you can expect from this course.

This course teaches you about the role digital technologies play in digital support. You’ll learn how to set up and maintain servers and networks and get a chance to explore different digital environments like physical hardware and cloud systems. We also cover the legal rules and ethical questions in the digital world, such as data harvesting. Our course will show you the different roles in this field, teach you how to communicate effectively, and train you to analyse and fix problems.

Find out what qualifications and skills you will need for this course.

A minimum of 5 GCSEs at grade 4 or above, including English and maths, or a BTEC level 2 Diploma plus Functional Skills at level 2.

View the key features of this course.

You will develop a general understanding of digital: • How digital technologies impact business and market environment • The ethical and moral implications of digital technologyUsing data in software design • Using digital technologies to analyse and solve problems • Digital environments, including physical, virtual and cloud environments • Legal and regulatory obligations relating to digital technologies • The privacy and confidentiality of personal data • The technical, physical and human aspects of internet security • Planning digital projects • Testing software, hardware and data • Digital tools for project management and collaboration You will also learn about topics specific to digital support services, including roles within the digital support services sector, communication in digital support services and fault analysis and problem resolution.

Understand how the course will be delivered.

Your learning will combine classroom theory and practical learning and include 9 weeks (minimum) of industry placement. The placement will provide you with real experience of the workplace.

Find out more about exams, assignments and assessments.

Varied assessment methods will be used including:Exams Synoptic assessment Employer set project

Look at the further opportunities available.

Career options might include becoming an infrastructure technician or a role in IT support. You can also use this T Level to progress to a related higher-level apprenticeship or course of study at a higher level, including a university degree.

Table with course venue details
Name London Road Campus
Address London Road Campus
London Road
Shrewsbury
SY2 6PR
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Phone 01743 342602
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