Course details

Table with course details
Qualification name Diploma for Customer Service Practitioners
Qualification level 2
Awarding organisation Highfield Qualifications
Location Available nationally
Learning method Work based
Course start date Flexible
Cost £0.00

Discover the learning experience and opportunities you can expect from this course.

This course is for learners who wish to gain intermediate knowledge and experience handling different types of customers. The role of a customer service practitioner is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.

View the key features of this course.

You will learn the following topics: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge Team working and many more

Understand how the course will be delivered.

It will be off-the-job and on-the-job training (online + at work place)

Find out more about exams, assignments and assessments.

Learners will have to go through the end-point assessment which will include writing report or delivering PowerPoint presentation, practical observation at the workplace, and professional discussion.

Look at the further opportunities available.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level which allows learner to apply for the employment or start Advanced Customer Service course

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