This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations. Organisations of all types are increasing applying digital technologies across all their business functions to maximise productivity. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and to reduce costs. The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems to achieve objectives. In their daily work, Digital Support Technicians interact with a wide variety of internal or external users of digital systems, through digital channels, by phone and/or face to face. A Digital Service Technician supports the external customers and clients of their organisation though a wide variety of digital channels, to help them access and receive services, to coach and support them in their use of the digital systems; to support them to complete and submit information remotely and to diagnose and resolve their problems in relation to their access to and use of the digital technologies.
|Qualification name||Non regulated provision, Level 3, ICT Practitioners|
|Awarding organisation||Generic award - no awarding body|
|Course type||Work based|
Looking for employment? If you're looking for a business administration role, we can find a brilliant placement for you and deliver this Apprenticeship alongside it. If interested, please call our Recruitment Team on 01482 211714 to arrange an interview. Already employed? If you're already employed in a business administration role, please give Chris Dolman a call on 01482 211714 to find out whether or not you are eligible to do an Apprenticeship alongside your current job
Digital technologies, data management, digital security, Digital Information Management Systems, business and decision-making skills, continuous improvement, digital problem solving, software applications and operating systems, working with customers
On-the-job training will involve practical observation with questions and answers and professional discussions supported by portfolio of evidence along with learning in the workplace. Off the job learning at HBTC may include sessions at the training centre, with follow up tasks being assigned in the workplace, time for assignments and research and specific training within the workplace
One of the great things about this Apprenticeship is that it is work-based, so your allocated Assessor will visit you in the workplace on a regular basis to guide you through this qualification. If you're not exempt from English, IT and/or Maths, you'll need to come to our Training Centre to do your functional skills preparation, revision and exams. Every effort will be made to make sure that any training outside of your workplace is carried out at a convenient time for you and your employer
Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.