Course details

Table with course details
Qualification name Diploma in Customer Service
Qualification level 2
Awarding organisation City & Guilds of London Institute
South West
  • Gloucestershire
Learning method Work based
Course start date Flexible
Cost description Pricing based on individual units

Discover the learning experience and opportunities you can expect from this course.

Customer Service is relevant to hundreds of job roles so it is a great foundation for getting into any industry from retail or banking to hospitality or healthcare. You could become a customer service assistant, customer relationship manger or senior advisor. During your apprenticeship, you will develop skills that are valuable to employers in any sector. There are a wide range of units that the apprentice can cater to their specific role in the workplace and cover specialist areas. Once enrolled the apprentice will be allocated an assessor that will support them throughout their qualification. The assessor will complete regular reviews to keep them on target and will support the apprentice in the collection of all evidence required. This can be gathered using different methods such as professional discussions, observations, witness statements and assignments.

Find out what qualifications and skills you will need for this course.

No formal entry requirements, but needs to be in the job role.

Find out what material you will need.

Employer provided, as needed for the apprenticeship.

Find out more about exams, assignments and assessments.

Assignments, assessment, observations, professional discussions, candidate statements, question and answers

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