Course details

Table with course details
Qualification name Diploma in Customer Service
Qualification level 2
Awarding organisation City & Guilds of London Institute
East of England
  • Bedford
  • Cambridgeshire
  • Central Bedfordshire
  • Essex
  • Hertfordshire
  • Luton
  • Norfolk
  • Peterborough
  • Suffolk
North West
  • Blackburn with Darwen
  • Bolton
  • Bury
  • Cheshire East
  • Cheshire West and Chester
  • Halton
  • Knowsley
  • Lancashire
  • Liverpool
  • Manchester
  • Oldham
  • Rochdale
  • Salford
  • Sefton
  • St Helens
  • Stockport
  • Tameside
  • Trafford
  • Warrington
  • Wigan
  • Wirral
South East
  • Bracknell Forest
  • Brighton and Hove
  • Buckinghamshire
  • East Sussex
  • Hampshire
  • Milton Keynes
  • Oxfordshire
  • Portsmouth
  • Reading
  • Slough
  • Southampton
  • Surrey
  • West Berkshire
  • West Sussex
  • Windsor and Maidenhead
  • Wokingham
South West
  • Bath and North East Somerset
  • Bournemouth
  • Bristol
  • Devon
  • Dorset
  • Gloucestershire
  • North Somerset
  • Plymouth
  • Poole
  • Somerset
  • South Gloucestershire
  • Swindon
  • Torbay
  • Wiltshire
Learning method Work based
Course start date Flexible
Cost £1,695.60
Cost description This is the total cost for the programme and includes any training and assessment taking place, registration and certification fees and VAT.

Discover the learning experience and opportunities you can expect from this course.

The Diploma in Customer Service studied at Level 2 is suitable for anyone in a customer facing role. The Level 2 Diploma in Customer Service aims to develop the learner’s knowledge of effective customer service and how practical skills can be developed for effective customer service in any industry. Selecting from a range of units this qualification will develop an individual’s skills and further enhance their knowledge of the subject.

Find out what qualifications and skills you will need for this course.

None apply.

View the key features of this course.

During the qualification you will learn to better understand customers and enhance the customer service experience. You will learn about: - The principles of customer service - To understand employer organisations - Manage personal performance and development - Employee rights and responsibilities - Principles of equality and diversity in the workplace You can also select optional units covering areas such as communicating with customers either verbally or in writing, performing incoming and outgoing telephone calls and exceeding customer expectations. Communication is a key part of customer service with many of the optional modules focusing on developing this skill. Learners will be expected to develop their working relationships with colleagues or handle situations with difficult customers, as well as developing key problem-solving skills by resolving customer issues. Organisation is a large part of the diploma with Learners learning about managing diaries or contributing to the organisation or event.

Understand how the course will be delivered.

Intec offer a blended learning solution with face-to-face or remote one-to-one visits taking place at the Learners place of work for 2-3 hours once a month.

Find out what material you will need.


Find out more about exams, assignments and assessments.

You will assessed through a combination of observations, online multiple tests and short answer questions.

Look at the further opportunities available.

You can progress onto the Customer Service Level 3 Diploma or consider undertaking a new Apprenticeship Standard in Customer Service Practitioner or Customer Service Specialist.

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